Citations: AI answers you can trust and explore

Your AI agent just got even better at helping customers help themselves. With AI agent Citations, every AI answer can now show exactly where the information came from, linking directly to your help center articles, documentation, or trusted external knowledge.

Instead of stopping at a short AI agent reply, customers can click through to explore the full details, learn more at their own pace, and get confident answers. That means more engagement with the content you’ve already invested in, and fewer tickets for your team to handle.
 

The impact on your support operations

• Drive self-service engagement: Every AI interaction becomes an entry point to your existing content library, turning quick exchanges into meaningful engagement with your resources.
• Reduce repeat questions: Customers can click through to explore details without opening a support ticket.
• Maximize your content investment: Get more value from the Help Center and resources you’ve already built.

Citations work automatically with your existing setup. Simply turn it on and start giving customers answers they can explore, trust, and act on.