Nudge Message: Your AI agent can speak first, right when it matters

Until now, support only started when a customer chose to open the messenger and explain their situation from scratch. There was no way for the agent to step in at the moment something actually went wrong, a form abandoned, a page lingered on too long, a step dropped mid-flow, without the customer making the first move. And when they finally did reach out, they were often re-explaining a situation the business had already seen play out.

Nudge Message flips that. The moment something happens, a form abandoned, a page lingered on, a step skipped, the agent can reach out first with a short message above the chat, so customers already know help is there before they ever tap in.

What's new

• Speaks first, right when it matters: A short message appears above the chat the moment something goes wrong, instead of waiting for the customer to reach out.
• Two ways to greet customers: A nudge can simply open the chat with the usual welcome message, or open the chat already mid-conversation, so nothing needs to be repeated.
• Two message types: Send a fixed message for the fastest response, or let the AI write one tailored to the page and moment.

Harper, delight.ai's own AI agent, is already running Nudge Message live, catching customers who start a form and don't finish.