AI Suggestions: Your AI agent can tell you what your knowledge base is missing

A knowledge gap is the hardest problem to fix because you never hear about it. A customer asks your AI agent something the knowledge base doesn't cover, gets a vague answer or none at all, and moves on without filing a ticket. Nothing breaks, nothing gets logged, and the same gap costs you the same conversation again tomorrow. The only way to find these was to read transcripts and hope you noticed a pattern.

AI Suggestions turns that silence into a list. Your agent tracks the questions it fails to answer, writes up what the missing knowledge should say, and hands it to you as something to review rather than something to research.

What's new

• A running list of what's missing: Every gap your agent found on its own, in one place, with a one-line summary of each and filters to separate what you've handled from what you haven't.
• A draft answer, already written: Each suggestion carries a proposed title and content, so publishing means reviewing and adjusting wording, not starting from a blank form.
• The conversations behind every suggestion: Open any suggestion and read the actual customer questions that triggered it. You never have to take a suggestion on faith.
• Nothing goes live unreviewed: AI writes the draft. A person decides whether it becomes knowledge.

Your agent already knows where it's weakest. AI Suggestions is how it tells you, and how you close the gap in a few minutes instead of a few weeks.