Delight Knowledge: One knowledge base for your AI agent, help center, and agents

Until now, Knowledge in Delight.ai was built to feed the AI agent using other sources, snippets, and embeddings, not to author long-form articles or host a public-facing help center. That's fine if all you need is AI retrieval. But it left a real gap for any team whose knowledge base doubles as their customer-facing help center. There was nowhere to author it, version it, and publish it as its own site.

Delight Knowledge is that missing layer. Your team authors and organizes articles once. From there, the same content reaches your AI agent's answers, your public help center, and the in-ticket panel your agents already work from.

What's new

• Knowledge base authoring: Create, organize, and version categories, sections, and articles directly in Delight Knowledge, with multi-language support and draft, published, and internal states.
• Hosted public help center: Publish a branded, customer-facing help center with your logo, colors, and your own custom domain. It's searchable and live in minutes, with no separate web hosting required.
• Zendesk Guide migration with SEO preserved: Your entire Zendesk migrates over, including articles, categories, sections, media, and translations. Automatic redirects keep your existing help center links and search rankings intact.
• In-ticket knowledge for agents: Human agents see suggested articles and can search Delight Knowledge directly inside a ticket, with AI Copilot answers grounded in the same content.
• One source of truth: The same knowledge base feeds your AI agent, your public help center, and your agents' in-ticket answers. Update an article once, and it's current everywhere.

The result is consistency. Customers get the same accurate answer whether they search the help center, ask the AI agent, or reach a human on a ticket.