Keep your tickets,
workflows, muscle memory. Leave the Zendesk bill.

Yes. Desk has no seat fees or tier limits. 

Yes. Desk has role-based access control with team-level and agent-level permissions. Administrators define what each agent can see, edit, or export across ticket data, customer profiles, and reporting.

When the AI hits an approval gate or a confidence threshold, it escalates to Desk with full context: everything it tried, every system it queried, and why it stopped. The agent picks up from that exact point without re-reading the conversation. On voice, the live call transfers directly to a Desk agent with the full transcript already attached.

Yes. Tickets in Desk can originate from chat, email, or voice, and agents work all three channels from a single queue. When your AI agent handles a conversation on any channel and needs to escalate, it creates a Desk ticket with the full conversation history attached.

Yes. Desk is a fully functional helpdesk for human agents with no AI required to operate it. You can start with Desk today and add the AI agent when you're ready.

Desk is designed from the ground up for AI-native support. The AI agent and Desk share the same workflows, knowledge base, and audit trail — they're one system, not an integration. Zendesk and Freshdesk were built for human agents and bolt AI on top. With Desk, the AI and your team run the same playbooks, and every human resolution feeds back to improve the AI automatically.

Real-time monitoring of the full AI and human system: AI resolution rate, human escalation rate, average handle time, confidence trends, and handoff time. One dashboard for the whole picture.

Yes. Our forward deployment team runs migrations from existing helpdesks, moving your tickets and Help Center content into Desk and our KMS. We also support building Actionbooks from your historical ticket data so your AI agent starts trained on your team's resolution patterns. Talk to the team to scope your migration.