Keep your tickets,
workflows, muscle memory. Leave the Zendesk bill.
The reason you're still on Zendesk isn't the product. The exit just got easier.
No retraining. No migration project. No rebuilding the knowledge base from scratch. Familiar interface, one-click migration from Zendesk. Familiar and free.
Familiar UI: your team opens Delight Desk and already knows what to do
One-click migration: tickets, KB, and macros all come with you from Zendesk
No seat fee: Desk is free forever; you only pay when AI agent resolves a ticket
Zendesk bills you per seat. Delight Desk is free.
$0 seat fee
AI Copilot included
Pay for AI, not headcount
No lock-in
Your AI agent arrives already trained.
We read your Zendesk ticket history before launch and draft Actionbooks from real resolutions—so your AI arrives ready, not blank.
Pre-trained on day 1
Your Zendesk history analyzed during migration. Actionbooks arrive ready before your first ticket.
Specific to your operations
Drafted from your policies, edge cases, and language—not generic cleanup work.
Human in the loop, always
Every Actionbook stays in draft until approved, so customers never see unreviewed AI.
Zero training investment
Each resolution teaches the AI from real work, with no manual retraining.
One command center for AI and human agents.
Built for the AI era, Delight Desk pairs specialized AI agents with human judgment—all in one shared case, context, and workspace.
Specialized AI agents resolve tickets end-to-end across data, policy, and voice
Humans approve, edit, take over, or coach from the same case record
Full shared context, no handoff gaps, no lost history
Every call lands in Desk.
AI handles it first.
AI answers first
One-click human takeover
Every call becomes a ticket
One queue for everything
See your Zendesk in Desk before you decide.
Connect read-only and we build a live preview in minutes: your tickets, KB, macros, users, and AI Actionbooks drafted from your history. Review everything. Nothing moves until you say so.
Everything transfers: tickets, history, KB, macros, users, custom fields
SEO preserved with automatic 301 redirects for all KB URLs
AI Actionbooks drafted from your history, ready by day one
Common questions
Yes. Desk has no seat fees or tier limits.
Yes. Desk has role-based access control with team-level and agent-level permissions. Administrators define what each agent can see, edit, or export across ticket data, customer profiles, and reporting.
When the AI hits an approval gate or a confidence threshold, it escalates to Desk with full context: everything it tried, every system it queried, and why it stopped. The agent picks up from that exact point without re-reading the conversation. On voice, the live call transfers directly to a Desk agent with the full transcript already attached.
Yes. Tickets in Desk can originate from chat, email, or voice, and agents work all three channels from a single queue. When your AI agent handles a conversation on any channel and needs to escalate, it creates a Desk ticket with the full conversation history attached.
Yes. Desk is a fully functional helpdesk for human agents with no AI required to operate it. You can start with Desk today and add the AI agent when you're ready.
Desk is designed from the ground up for AI-native support. The AI agent and Desk share the same workflows, knowledge base, and audit trail — they're one system, not an integration. Zendesk and Freshdesk were built for human agents and bolt AI on top. With Desk, the AI and your team run the same playbooks, and every human resolution feeds back to improve the AI automatically.
Real-time monitoring of the full AI and human system: AI resolution rate, human escalation rate, average handle time, confidence trends, and handoff time. One dashboard for the whole picture.
Yes. Our forward deployment team runs migrations from existing helpdesks, moving your tickets and Help Center content into Desk and our KMS. We also support building Actionbooks from your historical ticket data so your AI agent starts trained on your team's resolution patterns. Talk to the team to scope your migration.