How Dr. Cool Services handles more jobs
without adding headcount.
An HVAC and home warranty operator on inbound booking, contractor scheduling, and re-engagement.
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Omnipresence
Support that stays ahead, on every channel
For You Conversations
For You Conversations: Hyper-personalized service
Agent Memory Platform
Know who customers are, and what they need next
Agent Steward
AI that owns every step from first message to final confirmation
Trust OS
Zero-touch AI that learns and improves every conversation
AI built for multi-party coordination.
No job gets stuck waiting.
Agent Steward coordinates and holds every party on one thread until it's done: homeowner, contractor, parts supplier, adjuster.
Explore Agent Steward
Automated rescheduling
Finds and confirms new appointment windows automatically. No callbacks required.
Proactive parts updates
Tracks delays and updates homeowners with revised ETAs. Before they need to ask.
Claims status sync
Adjusters and homeowners receive updates automatically. No manual follow-up.
Smart case escalation
Flags stalled cases and alerts your team automatically. Nothing falls through the cracks.
Delight runs calls and texts together. No bookings lost.
Delight combines voice and SMS so bookings get confirmed in real time. Open slots, addresses, and confirmations are handled while customers stay on the call.
Voice + SMS: confirmation arrives during the call
Verification, matching, and address checks in one step
24/7 coverage without adding headcount
EDI & TMS: status posted automatically
How Delight helps handle more jobs without adding headcount.
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