Books like your best CSR. Coordinates every moving part
from start to finish.

Two things set Delight AI apart. First, the booking experience itself. Most tools run voice only, so homeowners still spell out addresses, repeat confirmation codes, and sit through long call flows. Delight AI runs voice and text at the same time. While it handles the call, a text arrives with the appointment window and address already filled in. One tap confirms. No spelling, no callbacks, no bookings lost to call fatigue. Second, most tools stop at the booking. When the contractor reschedules or the part goes on backorder, their job is done. Delight AI stays with the repair through every step until it's complete. We track the number they don't: completion rate. Not just booked, but closed clean.

A deflection bot answers the first question and ends the call, the way HomeServe's current voicebot does today. But the repair isn't finished there. When a contractor reschedules, a part runs late, or no one follows up, the homeowner calls HomeServe back. Delight AI stays with the repair through every step until it's done and guaranteed, and it carries the full conversation history a single bot can't. You're not rebuilding what you have. You're upgrading from deflection to resolution.

Yes. When a contractor reschedules, Delight AI finds an alternative window right away and presents it to the homeowner to confirm. When a part is delayed, it tracks the new arrival time and updates the homeowner proactively. The homeowner is never left wondering what happened, because Delight AI reaches out before they have to call HomeServe.

Delight AI checks the homeowner's HomeServe plan live at intake and explains exactly what's covered, over the phone with the details confirmed by text. Homeowners learn the answer on the first call, not after the contractor leaves. That removes the second wave of calls that coverage surprises create.

Yes. The conversation and customer data HomeServe has already built flows seamlessly into Delight AI, so the agent starts tuned to how your homeowners actually call rather than learning from scratch. Nothing you've invested in is thrown away. Our team handles the migration, and it typically runs alongside the integration work.

Delight AI integrates bidirectionally with your contact center, dispatch, and CRM systems, including platforms like Verint and the custom systems HomeServe already runs. Repairs, appointments, and status sync in real time, so your dispatch board and Delight AI are always aligned. Implementation is handled by our team and typically takes one to two weeks depending on your stack.