The first autonomous agent 
for long horizon asks

An autonomous AI agent goes beyond answering questions — it takes full ownership of complex customer issues end-to-end. Unlike traditional chatbots that hand off at the first wall, an autonomous AI agent investigates across systems, coordinates with teams, seeks approvals, and drives the case to full resolution. Agent Steward is an autonomous AI agent that orchestrates sub-agents across API, email, voice, and desk channels simultaneously.

Chatbots answer FAQs and deflect simple tickets. Agent Steward goes further — it takes full ownership of complex, multi-party issues. It spawns sub-agents that work across APIs, email, voice, and desk channels in parallel, coordinates human approvals, and keeps the customer informed until the case is fully resolved. No handoffs, no escalations, no silos.

Yes. Agent Steward dispatches sub-agents that work across APIs, email, voice calls, internal desk tools, SMS, and chat — all simultaneously. It's powered by delight.ai's omnichannel platform, so every channel stays connected. For example, resolving a flight cancellation involves querying the booking system, emailing the hotel, calling the airline, and getting supervisor approval — all coordinated by Steward as one case with one owner.

Steward does the investigation, gathers evidence from all relevant systems, and packages a summary with a clear recommendation. Your human agent reviews the case and approves with one click. Hard approval gates ensure financial limits and policy boundaries are enforced — all governed by Trust OS. Humans make the judgment calls. Steward handles the coordination.

Graduated autonomy means Steward earns the right to act independently through proven accuracy. At Level 1, AI does the work and humans approve every case. As AI-to-human decision match rates exceed 99%, Steward graduates to Level 2 — handling proven case types autonomously. Autonomy is earned through data, not given through configuration.

Agent Steward works in any industry where customer resolution crosses systems and teams. Current use cases include travel and airlines (flight disruptions, rebooking), retail (returns and damaged products), healthcare (test result follow-ups), financial services (fraud investigation), on-demand delivery, and B2B SaaS onboarding.

Agent Steward integrates with your existing helpdesk and CRM tools. It sits on top of your current infrastructure — powered by Omnipresence, For You Conversations, and Trust OS — so you don't need to rip and replace.