Autonomous resolution.
One owner, start to finish.
Agent Steward sits between your customer and every system, team, and partner, coordinating everything in parallel so nothing falls through the cracks.
From Resolution to Autonomy: How Steward Works
You define the rules. Steward follows them. You see everything.
Set the playbook with triggers, rules, and preferences. Your ops team can update it directly without engineering help.
Steward investigates and makes a recommendation. Your team reviews and approves with one click within set limits.
Every action is logged, including agents, APIs, and responses. Call recordings, case history, and ISO 42001 included.
When something goes wrong, you can trace what happened, including actions and data. Clear and transparent, not a black box.
Any industry where resolution crosses systems and teams
One message from the customer. Behind the scenes, Steward coordinates across every system, team, and channel your industry demands.
Built on infrastructure
that's already live
Agent Steward runs on delight.ai — memory that personalizes, channels that connect, and governance that earns trust.
Frequently asked questions
Find answers to common questions about AI concierges. Learn how Delight AI concierge works.
An autonomous AI agent goes beyond answering questions — it takes full ownership of complex customer issues end-to-end. Unlike traditional chatbots that hand off at the first wall, an autonomous AI agent investigates across systems, coordinates with teams, seeks approvals, and drives the case to full resolution. Agent Steward is an autonomous AI agent that orchestrates sub-agents across API, email, voice, and desk channels simultaneously.
Chatbots answer FAQs and deflect simple tickets. Agent Steward goes further — it takes full ownership of complex, multi-party issues. It spawns sub-agents that work across APIs, email, voice, and desk channels in parallel, coordinates human approvals, and keeps the customer informed until the case is fully resolved. No handoffs, no escalations, no silos.
Yes. Agent Steward dispatches sub-agents that work across APIs, email, voice calls, internal desk tools, SMS, and chat — all simultaneously. It's powered by delight.ai's omnichannel platform, so every channel stays connected. For example, resolving a flight cancellation involves querying the booking system, emailing the hotel, calling the airline, and getting supervisor approval — all coordinated by Steward as one case with one owner.
Steward does the investigation, gathers evidence from all relevant systems, and packages a summary with a clear recommendation. Your human agent reviews the case and approves with one click. Hard approval gates ensure financial limits and policy boundaries are enforced — all governed by Trust OS. Humans make the judgment calls. Steward handles the coordination.
Graduated autonomy means Steward earns the right to act independently through proven accuracy. At Level 1, AI does the work and humans approve every case. As AI-to-human decision match rates exceed 99%, Steward graduates to Level 2 — handling proven case types autonomously. Autonomy is earned through data, not given through configuration.
Agent Steward works in any industry where customer resolution crosses systems and teams. Current use cases include travel and airlines (flight disruptions, rebooking), retail (returns and damaged products), healthcare (test result follow-ups), financial services (fraud investigation), on-demand delivery, and B2B SaaS onboarding.
Agent Steward integrates with your existing helpdesk and CRM tools. It sits on top of your current infrastructure — powered by Omnipresence, For You Conversations, and Trust OS — so you don't need to rip and replace.
