Zendesk Migration: Keep your tickets, workflows, and muscle memory with one click

For a lot of teams, the reason they're still on Zendesk isn't the product anymore, it's the exit. Migrating means rebuilding a knowledge base from scratch, retraining agents on a new tool, and starting an AI agent from zero. That project alone is enough to keep teams paying Zendesk's seat fees long after they've decided they want out.

Migrating from Zendesk no longer takes a project team. Connect your Zendesk account, and Delight Desk imports your tickets, knowledge base, macros, and users automatically, with redirects in place so your existing links and search rankings carry over. Your AI agent isn't starting blank either. It arrives already trained on your own resolved tickets, ready before your first conversation.

What's new

• Full ticket & history migration: Tickets, conversation history, status, priority, requester, assignee, and custom fields all migrate from Zendesk into Desk, so agents keep working without a gap.
• Knowledge base migration with SEO preserved: Zendesk categories, sections, authors, and articles migrate into Delight Knowledge, with automatic redirects so your existing help center links and search rankings keep working.
• Macros come with you: Zendesk macros and chat shortcuts migrate into Desk's macro system, so agents keep the shortcuts they already rely on instead of rebuilding them by hand.

Zendesk migration is built for teams who've outgrown their old helpdesk but never had a good reason to actually leave. The switch now takes minutes instead of a migration project. Delight Desk itself stays free, forever.