CX on the Thames
Join delight.ai for an unforgettable evening on the Thames, bringing together retail and CX leaders ahead of Retail Technology Show 2026. Step aboard for a private sunset cruise through London’s most iconic landmarks — an intimate setting to connect with peers, exchange ideas, and build meaningful relationships before the show begins.
Request an invitation
What if the best conversations
happened before the show even started?
Join a curated group of senior CX executives for a private sunset cruise along the Thames — with London's skyline, great company, and ideas worth sharing.
Why attend?
Get ahead of the crowd
Build valuable relationships before the show rush begins
C-suite connections
Connect with VP & C-suite leaders facing similar CX and digital transformation challenges
AI × retail insights
Exchange ideas on how AI is transforming customer engagement in retail
First look at delight.ai
Be among the first to explore how delight.ai is enabling intelligent, real-time customer experiences at scale
Meet your host
Mike Bohnett is the Chief Revenue Officer at Sendbird, the AI agent platform transforming customer service and the company behind delight.ai, the branded AI concierge that helps every customer feel seen, remembered, and cared for. He brings over 20 years of experience leading global revenue organizations and scaling high-growth technology companies.
In his role, Mike leads global revenue strategy, builds high-performing go-to-market teams, and partners with leading brands to drive growth through AI-powered customer engagement. His focus is on helping enterprises combine intelligent automation with human connection to deliver customer experiences that are more efficient, personalized, and always present.
Event schedule
Boarding
18:00 – 18:15
Boarding at Royal Wharf Pier
Guests arrive and board the boat. Please ensure you arrive on time — the boat will depart promptly and late arrivals will unfortunately not be able to join once we leave the pier.
WELCOME
18:30 – 18:45
Welcome & Introduction
Mike Bohnett, Chief Revenue Officer at Sendbird, will share a short introduction to delight.ai and how AI-powered conversations are shaping the future of customer experience.
Networking
18:45 – 20:30
Thames Sunset Cruise & Networking Reception
Enjoy a relaxed evening of networking with retail and CX leaders while cruising past some of London’s most iconic landmarks. Canapés and drinks will be served throughout the journey.
Departure
18:45 – 20:30
Disembarking at Royal Wharf Pier
The cruise wraps up back at Royal Wharf Pier — new connections in hand.
Set the scene
A private cruise along the Thames where retail and CX leaders unwind, connect, and spark ideas before the show.
