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  • Evaluating Ada?

Ada sits on your stack. 
Delight.ai is your stack.

Ada automates one layer, on pricing that spikes as you grow. Delight.ai replaces the whole stack: AI agents, native desk, persistent memory, and governance in one contract.

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7B+Conversations/month
300M+Monthly active users
99.9%+Uptime SLA
10+ yrEnterprise infra

Delight.ai vs Ada :
The complete stack, not another add-on.

Complete platform
A native Sendbird Desk where AI and human agents share one platform, with no third-party desk required.No native desk. Escalations require Zendesk or Salesforce, adding tools and breaking context.
Predictable cost
An enterprise contract with fixed pricing and onboarding included, so there are no surprises as you scale.Consumption-based pricing with no public rates. Costs rise at scale and require a sales process to evaluate.
Cross-channel memory
An Agent Memory Platform that keeps context across every channel, so customers never repeat themselves.Session-based only. Context resets after each interaction with no cross-channel memory.
Governance and auditability
Trust OS with built-in policy enforcement, observability, and controls, where every decision is traceable.Post-hoc monitoring only. No built-in governance or policy enforcement.
Personalization
Post-hoc monitoring only. No built-in governance or policy enforcement.Playbooks define static flows — personalization stays pre-configured, not personal.
Deployment
White-glove onboarding with dedicated support included from day one.No self-serve trial. Long implementation and full sales cycle required.
Volume
Infrastructure that supports over 1B conversations per month across 300M+ users.6.4B conversations total (all-time), not a monthly figure.
Buyer need
Delight AI agent
Ada
Complete platform
A native Sendbird Desk where AI and human agents share one platform, with no third-party desk required.
No native desk. Escalations require Zendesk or Salesforce, adding tools and breaking context.
Predictable cost
An enterprise contract with fixed pricing and onboarding included, so there are no surprises as you scale.
Consumption-based pricing with no public rates. Costs rise at scale and require a sales process to evaluate.
Cross-channel memory
An Agent Memory Platform that keeps context across every channel, so customers never repeat themselves.
Session-based only. Context resets after each interaction with no cross-channel memory.
Governance and auditability
Trust OS with built-in policy enforcement, observability, and controls, where every decision is traceable.
Post-hoc monitoring only. No built-in governance or policy enforcement.
Personalization
Post-hoc monitoring only. No built-in governance or policy enforcement.
Playbooks define static flows — personalization stays pre-configured, not personal.
Deployment
White-glove onboarding with dedicated support included from day one.
No self-serve trial. Long implementation and full sales cycle required.
Volume
Infrastructure that supports over 1B conversations per month across 300M+ users.
6.4B conversations total (all-time), not a monthly figure.

Four capabilities Ada can't match. 
Built in from day one.

Agent Memory Platform (AMP)

Agent Memory Platform (AMP)

Persistent customer profiles across chat, SMS, email, and voice.

Trust OS

Trust OS

Policy, brand, and compliance enforced on every AI response.

Predictable pricing

Predictable pricing

One fixed contract. No usage fees, no surprises.

Works with your existing stack

Works with your existing stack

Native Sendbird Desk integration. No extra contracts.

Where Ada is strong.
Where we differ.

We believe the strongest case for delight.ai is an honest one. Here's where Ada excels, and where we're built differently.

When to choose each platform

AI + human desk, one platform
Sendbird Desk, nativeOne thread from AI to human and back. No third-party desk, no extra contract, no context loss.Not available nativelyNo native desk. Escalation requires external tools like Zendesk or Salesforce.
Predictable cost at scale
Enterprise contract, no surprisesFixed enterprise pricing with no per-resolution fees or surprises.Consumption-based pricing with no public ratesConsumption-based model with no public pricing.
Persistent cross-channel memory
Agent Memory Platform (AMP), live todayMemory persists across channels and sessions, so context is never lost.Session-based onlyCross-channel memory not available. Context resets after each conversation ends.
Response-level governance
Trust OSPolicy enforcement and observability are built in, with fully traceable decisions.Post-hoc monitoring onlyPost-hoc monitoring only, with no built-in governance layer.
Fast deployment with support
White-glove onboarding includedWhite-glove onboarding and support included from day one.Months of implementationNo self-serve. Deployment requires a full sales cycle and takes months.
If you need...
Delight AI agent
Ada
AI + human desk, one platform
Sendbird Desk, nativeOne thread from AI to human and back. No third-party desk, no extra contract, no context loss.
Not available nativelyNo native desk. Escalation requires external tools like Zendesk or Salesforce.
Predictable cost at scale
Enterprise contract, no surprisesFixed enterprise pricing with no per-resolution fees or surprises.
Consumption-based pricing with no public ratesConsumption-based model with no public pricing.
Persistent cross-channel memory
Agent Memory Platform (AMP), live todayMemory persists across channels and sessions, so context is never lost.
Session-based onlyCross-channel memory not available. Context resets after each conversation ends.
Response-level governance
Trust OSPolicy enforcement and observability are built in, with fully traceable decisions.
Post-hoc monitoring onlyPost-hoc monitoring only, with no built-in governance layer.
Fast deployment with support
White-glove onboarding includedWhite-glove onboarding and support included from day one.
Months of implementationNo self-serve. Deployment requires a full sales cycle and takes months.

Your only goal is ticket deflection

If you need AI to deflect volume and nothing else (no memory, no native desk, no governance), Ada is purpose-built for that job.

Every interaction is one-off & transactional

If customers never need to be recognized across sessions or channels, Ada’s session-reset model is an acceptable tradeoff.

Volume is stable & flows are pre-defined

Ada’s consumption-based pricing is manageable at lower, predictable volumes. At enterprise scale, costs spike quickly.

Questions worth asking any AI vendor, including us.

The right questions surface the real differences between platforms.

If escalations route out to a separate tool, context breaks and you are managing two platforms. Delight.ai includes Sendbird Desk natively: AI and human agents share one thread. See all integrations.

Session-based memory means customers repeat themselves every time they reach out. Delight.ai's Agent Memory Platform (AMP) stores long-term context across chat, SMS, email, and voice.

When they share a thread, context is never lost. When they don't, the human agent often picks up blind. See how delight.ai handles handoffs and integrations.

Static flows can only personalize what was anticipated upfront. Delight.ai's Agent Memory Platform (AMP) builds a live customer profile from every interaction across every channel.

Post-hoc monitoring surfaces issues after they reach customers. Delight.ai's Trust OS governs every AI response before delivery: policy, brand, and compliance enforced structurally.

Delight.ai is built for enterprise from day one: dedicated onboarding, 99.9%+ SLA, and Trust OS governance included in every contract.

Consumption-based pricing charges per conversation or resolution. Costs are unpredictable, spike at peak volume, and grow as your AI improves. An enterprise contract is a fixed annual rate with no usage surprises. Delight.ai uses the latter. Use our ROI calculator to model the difference.

Stop adding layers.

Own the whole stack.

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