CX at Sunset
Join delight.ai for an unforgettable evening on the water, bringing together aviation and travel leaders after the first day of Aviation Festival Americas. Step away from the conference floor and onto a private yacht for an exclusive sunset cruise across Biscayne Bay. An intimate setting where airline and travel executives driving CX and digital transformation can connect, exchange ideas, and share what is actually moving the needle.
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Event schedule
Boarding
5:45 – 6:00 PM
Boarding
Guests arrive and board the yacht at Hyatt Regency Miami. Please ensure you arrive on time — the boat will depart promptly and late arrivals will unfortunately not be able to join once we leave the marina.
WELCOME
6:30 – 6:45 PM
Welcome & Introduction
Charles Studt, Chief Marketing Officer at Sendbird, will share a short introduction to delight.ai and how the new era of AI-concierge is shaping the future of customer experience.
Cruise
6:45 – 8:15 PM
Biscayne Bay Sunset Cruise and Networking Reception
Enjoy a relaxed evening of networking with aviation and travel leaders aboard a private yacht as we cruise past Star Island and the Miami skyline at golden hour.
Departure
8:15 – 8:30 PM
Disembarking at the Hyatt Regency Miami
The evening concludes back at the Hyatt Regency Miami. We look forward to continuing the conversation through day two of Aviation Festival Americas and beyond.
What to Expect
Golden hour over Biscayne Bay, an evening on the water, and plenty of room for the kind of peer conversation that actually sticks. We will keep things relaxed and intentional, with a few discussion prompts woven in around how AI is reshaping the airline passenger experience to help the group go deeper when the moment is right. This is a space for leaders to step off the conference floor, connect with others working through the same questions, and leave with a few new relationships and ideas worth carrying into the rest of the week.
