Headline speaker

Ken Hughes

CX Strategist & Behaviouralist

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The King of Customer Experience

Recognized as the “King of Customer Experience,” Ken is one of the world’s leading authorities on consumer behavior. He explores the evolving needs of today’s customers and predicts what’s next. He advises some of the world’s biggest brands on customer experience, omnichannel strategy, and the millennial and Gen Z shopper.

An accomplished author, TED speaker, university professor, and actor, Ken is also known for his dynamic performances—bringing passion, energy, and wit to every stage.