Avoca books the job. Delight.ai grows the revenue behind it.

Yes. Delight.ai answers every inbound call, qualifies the job, books it straight into ServiceTitan, and runs around the clock. Where it goes further is the revenue after the booking. Delight chases stalled quotes, offers plan upgrades and new equipment during service calls, and stays with each job through delays and reschedules until it closes.

Customers can switch channels mid-conversation. A homeowner who starts on the phone can finish by text, and Delight.ai keeps the same thread and context. After that first call, Delight follows up on unsigned estimates where the first visit left off, recognizes when a repair call should become an upgrade conversation, and keeps a booked job moving when a part is backordered or a claim stalls. Avoca focuses on front-office work like answering calls, booking jobs, and running outbound campaigns.

It depends on how much of your revenue comes after the first call. If most jobs are one-time repairs booked and closed on first contact, the gap is smaller. If open estimates, replacements, maintenance plans, and warranty work drive your growth, that is where Delight.ai earns its place. Unsigned quotes, missed upgrade moments, and jobs that stall after booking are revenue a booking tool leaves on the table.

Yes. Delight.ai runs voice, SMS, chat, email, and WhatsApp as one conversation. A homeowner can start on a call, tap an appointment slot texted while they're still on the line, and finish booking by text later that day. Delight keeps the full thread, so nobody repeats the job details. Bookings sync to ServiceTitan with no manual entry, and Agent Memory Platform (AMP) carries the context into every follow-up.

When an estimate goes unsigned, Delight.ai reaches out by phone or SMS with the details of the original visit already in hand. It answers the questions that tend to stall a decision, such as install timing, equipment options, or what the quote covers, and schedules the install once the decision is made. If the homeowner would rather talk to a person, Delight hands the conversation to your team with the full thread.

Yes. Because Delight.ai remembers each home's equipment and service history, it can tell a routine fix from an upgrade moment, such as a unit nearing the end of its life or a home with no maintenance coverage. It offers the right plan or a replacement estimate, books the visit, and writes it to your scheduling software. The offer follows from solving the homeowner's problem, not from a script read to every caller.

Delight.ai holds one persistent case that every party shares. When the tech is looped in, they get the job context they need. When the customer calls back three days later, no one asks them to re-explain. When a part ships or a claim clears, Delight.ai picks up automatically and updates everyone involved. One thread holds full memory across every party, instead of separate conversations in separate tools.

Yes. Delight.ai integrates bidirectionally with ServiceTitan, Housecall Pro, and other scheduling and dispatch software. Job status, customer records, and case data stay in sync across your operational stack. You don't replace your existing systems. The AI layer works on top of them.

Our pricing principles are transparency and predictability. Every deployment is custom-built for your operation by our forward deployment team, who scope the integration, configure the workflows, and stay involved through launch. Talk to us and you'll leave with a real number and clear scoping, not a proposal to decode.