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Avoca only books the job.
Delight.ai delivers it.

The post-booking layer home services teams are missing: contractor coordination, exception management, and customer retention across voice, text, and other channels.

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7B+Conversations/month
300M+Monthly active users
99.9%+Uptime SLA
10+ yrEnterprise infra

We book the job too. Better.

We convert inbound calls with full customer context, real-time confirmation, and zero manual follow-up — then keep going.

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Voice and SMS at the same time. No missed calls.

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Slot, address, and window confirmed during the call.

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Synced to ServiceTitan instantly. No manual entry.

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24/7, no extra headcount. Nothing goes to voicemail.

We book the job too. Better.

A booking isn't revenue.
We hold the thread until it is.

Parts delayed, schedules shift, claims stall. Delight.ai coordinates every party proactively, from the moment a case opens through the closed invoice.

A booking isnt revenue
Proactive, not reactive

Proactive, not reactive

AMP builds the full customer profile before first contact. We reach out. They don't have to call.

Omnichannel, one thread

Omnichannel, one thread

Voice and text in the same case. Context carries. No customer ever re-explains.

Every party, one thread

Every party, one thread

Homeowner, tech, adjuster, supplier: one case, full memory. Nobody starts from scratch.

Triggered by what happens

Triggered by what happens

Part arrived. Window shifted. Claim approved. Delight.ai moves before anyone has to ask.

Delight.ai vs Avoca :
Better at booking. Better at getting you paid.

Inbound booking
Handles voice and text together, sending SMS slots customers can tap to confirm.CONVERT is voice-first. Text-preferring customers start over in a separate channel.
Post-booking lifecycle
Manages bookings through resolution, including exceptions, rescheduling, warranties, and contractors.CONVERT ends at booking confirmation. Post-booking case management is not included.
Reengagement
Re-engages by voice and text with full context, continuing from the last interaction.NURTURE and REENGAGE focus on pre-booking outreach, not open-case follow-up. No persistent case context.
Multi-party coordination
Customer, contractor, and dispatcher stay in one thread, with context preserved.Coordinates customer and CSR only to secure the booking. Multi-party case coordination is out of scope.
Persistent memory
AMP builds a living case profile, preserving context across channels, days, and interactions.Looks up CRM fields before each call. No persistent memory across the customer lifecycle.
AI governance
Trust OS governs AI responses in real time, with policy enforcement, brand controls, and full audit trails.Coach scores calls after the fact. No real-time governance layer for AI responses.
Capability
Delight AI agent
Avoca
Inbound booking
Handles voice and text together, sending SMS slots customers can tap to confirm.
CONVERT is voice-first. Text-preferring customers start over in a separate channel.
Post-booking lifecycle
Manages bookings through resolution, including exceptions, rescheduling, warranties, and contractors.
CONVERT ends at booking confirmation. Post-booking case management is not included.
Reengagement
Re-engages by voice and text with full context, continuing from the last interaction.
NURTURE and REENGAGE focus on pre-booking outreach, not open-case follow-up. No persistent case context.
Multi-party coordination
Customer, contractor, and dispatcher stay in one thread, with context preserved.
Coordinates customer and CSR only to secure the booking. Multi-party case coordination is out of scope.
Persistent memory
AMP builds a living case profile, preserving context across channels, days, and interactions.
Looks up CRM fields before each call. No persistent memory across the customer lifecycle.
AI governance
Trust OS governs AI responses in real time, with policy enforcement, brand controls, and full audit trails.
Coach scores calls after the fact. No real-time governance layer for AI responses.

Three things Avoca was not built to do.

Avoca is optimized for the booking. Delight.ai is built for everything that decides whether the customer comes back.

Reach out before they call
Reach out before they call

AMP tracks install dates, warranty status, and service history. Delight.ai reaches out first.

Every party. One thread.
Every party. One thread.

Homeowner, tech, adjuster, supplier: one case, full memory. Nobody re-explains.

Holds through every exception
Holds through every exception

Parts delayed, window shifted: the case stays alive until the job closes and you're paid.

Questions we hear often. 

If yours isn't here, ask us directly.

Yes. Delight.ai handles inbound booking via voice and SMS simultaneously, syncs to ServiceTitan instantly, and runs 24/7 without adding headcount. Where we go further: after the booking is confirmed, Delight.ai stays on the case through parts delays, reschedules, warranty claims, and multi-party coordination until the job closes and you're paid. Avoca stops at the booking. We don't. 

Three things Avoca was not built for: proactive outreach before the customer calls (AMP identifies who to contact and when, so we reach out first); coordinating multiple parties in one thread (homeowner, tech, dispatcher, supplier, and adjuster all in one persistent case); and holding the case alive through exceptions (parts delayed, window shifted, claim in review). That's where repeat business and five-star reviews are won or lost.

That depends on your exception rate. If most jobs close cleanly on first contact, the gap is smaller. If you run warranty work, multi-contractor jobs, or any case that requires follow-up after booking, that gap is costing you reviews, repeat business, and revenue. Most operators who switch tell us the pain was always post-booking, not the booking itself.

Voice and SMS run at the same time. While the AI is live on a call, it's already texting appointment slots for the customer to confirm. Bookings sync to ServiceTitan instantly, no manual entry. AMP (Agent Memory Platform) recognizes every returning customer instantly, so no one re-explains their situation and no context is lost between interactions.

Delight.ai holds one persistent case that every party shares. When the tech joins, they see the full history. When the customer calls back three days later, no one asks them to re-explain. When a part ships or a claim clears, Delight.ai picks up automatically and updates everyone involved. One thread, full memory, across every party. Not separate conversations across separate tools.

Yes. Delight.ai integrates bidirectionally with ServiceTitan, Housecall Pro, and other field service management platforms. Job status, customer records, and case data stay in sync across your operational stack. You don't replace your existing systems. The AI layer works on top of them.

Our pricing principles are transparency and predictability. Every deployment is custom-built for your operation by our forward deployment team, who scope the integration, configure the workflows, and stay involved through launch. Talk to us and you'll leave with a real number and clear scoping, not a proposal to decode.

Book more. Lose fewer.
Keep every customer.

See it work