Guide every shopper from discovery to purchase
From the first browse, we help shoppers find what they're looking for, answer their questions, and bring back the ones who drop off before buying.
Personalized product discovery and recommendations
Size, fit, and compatibility guidance
Abandoned cart recovery across SMS, email, and chat
Proactive engagement for high-intent browsers
Keep every sale on track at checkout and in the aisle
A promo code that won't apply or an inventory question nobody can answer fast enough can lose a sale. We handle it, so your team doesn't have to.
Promo code and discount support
Click-and-collect and in-store pickup coordination
Real-time inventory lookup across locations
In-store associate AI support
Turn post-purchase support into a loyalty engine
Most customers don't complain when something goes wrong — they just don't come back. We get ahead of issues before they turn into bad experiences.
WISMO and real-time order status
Proactive outreach for delayed orders
Returns and refund processing
Loyalty program inquiries and redemptions
Build. Test. Evaluate. Repeat.
AI for retail is here.
Trust OS: Responsible AI powered by observability, oversight, and control.
- BuildBuild with confidence and ease. Design, test, and launch your AI agent in days, not months, using tools that simplify every step.
- TestValidate early, before it matters. Detect, analyze, and fix potential issues long before they impact your customers.
- EvaluateStay in control, always. Monitor results in real time, measure impact, and continuously optimize your business performance.
Build-Test-Evaluate loop
AI you can trust, continuously tested and improved with every conversation to enhance accuracy and reliability.
Trust OS
A foundational system giving brands full visibility, oversight, and control for transparent and compliant AI operations.
A Sendbird product proven at scale
Built on Sendbird’s enterprise-grade infrastructure, trusted by global brands and powering billions of conversations.
Retail results you can measure
From order tracking to returns, delight.ai’s ecommerce AI agent helps you reduce tickets, speed up resolutions, and drive repeat purchases one interaction at a time.
Scale during busy seasons
Provide instant support during surges without the headaches of short-term hiring.
Increase average order value
Personalized product recommendations increase AOV
Lower support costs
Fewer tickets, less overhead, thanks to proactive AI resolution.
Higher CSAT and retention
Fix problems before they’re felt and grow average order value.
Transform customer service
from a cost center to a loyalty engine
Powering 7 billion conversations
every month. Ready for yours.
Enterprise-grade scalability and reliability
Built on the world’s #1 communications API platform, trusted by industry leaders from on-demand, healthcare, retail, and more.
Ironclad security and compliance
Our infrastructure meets the highest degree of compliance and security requirements, including GDPR, SOC 2 (Type II), HIPAA/HITECH, ISO 42001.
Privacy-first data governance
Your data remains yours—never accessed, used, or shared. With PII protection, AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3 security.
Ecommerce AI agent resources
Beyond chatbots: Retail AI agents are the future of shopping
Learn why retailers are moving beyond generative AI chatbots and deploying ecommerce AI agents that integrate with their support software.
Agentic commerce: How to prepare for the future of retail
Agentic commerce is a new form of digital shopping where AI agents act on behalf of consumers to discover, compare, and purchase products.
From carts to care: How retail AI agents turn every interaction into loyalty
Explore how retail AI agents resolve issues fast and build customer loyalty. From Black Friday chaos to daily support, every interaction counts.
Ecommerce AI agent FAQs
Find answers to common questions about AI in ecommerce—from how delight.ai transforms product discovery and engagement to automation, data, and performance.
Ecommerce AI agents understand context, intent, and tone—creating conversations that feel natural and human. Unlike traditional chatbots, they adapt and learn from every interaction, using real-time data to guide customers more effectively and help them find what they need. They can also provide proactive service—for example, reaching out to customers when they know there is a delivery delay.
Delight.ai’s AI agents respond instantly to common questions and personalize each interaction using customer and order data. They reduce wait times and free your team to focus on high-value conversations that build customer trust and loyalty.
AI agents simplify every step of shopping—from discovery to checkout. They offer tailored product recommendations, answer questions in seconds, and create a smooth, conversational experience that keeps customers coming back.
Yes. Delight.ai scales automatically to support higher traffic during busy retail periods. Built by the same team behind Sendbird, our platform inherits proven communications infrastructure trusted by global enterprises for its 99.9% uptime and low-latency performance. That same reliability keeps your AI agents responsive and dependable during even the busiest seasons.
Delight.ai connects across all major customer touchpoints—web chat, mobile apps, social messaging, email, and calls with a voice AI agent—so your brand can provide consistent, high-quality service wherever customers choose to engage. If a call drops, delight.ai can proactively re-engage the customer through another channel.
You can train your AI agent much like you would onboard a new team member. Upload product and brand information, define workflows, and test responses with real customer data. The agent continues to learn over time to stay aligned with your business and tone of voice. You can head over to our AI agent builder guide to learn more.
Yes. AI agents handle routine inquiries while your human team focuses on more complex or sensitive issues. When a handoff is needed, it happens seamlessly—so customers experience a single, connected conversation every time.
Delight.ai combines automation, real-time insights, and conversational intelligence to personalize every interaction. From product recommendations to order tracking, each capability is designed to deliver faster, more accurate, and more intuitive service. All of this runs on the Agent Memory Platform (AMP) and Trust OS, ensuring your AI operates responsibly and predictably as it learns.
Delight.ai is powered by Trust OS, our foundation for responsible and reliable AI. Trust OS combines observability, human oversight, and continuous testing to ensure every agent behaves transparently and performs as intended. Each interaction is monitored for tone, clarity, and consistency, helping your AI respond with accuracy and empathy at every step. Learn more about Trust OS.
Data security is built into every layer of the platform. Delight.ai uses advanced encryption, privacy-first data governance, and compliance with standards like SOC 2, GDPR, and ISO 27001 to safeguard customer information at all times.
