• AI for Alaska Air passenger support

Alaska Air passengers expect more, and now your AI can deliver it.

Delight AI gives every passenger fast, personalized support, from loyalty questions to travel changes, without waiting on an agent.

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See it handle a real Alaska scenario

7B+Conversations/month on platform
300M+Monthly active users
99.9%+Uptime SLA
6 wksAverage airline go-live, contract to production

A whole new passenger experience.

Air alaska airline virtual assistant desktop
Alaska Air today

Sends a link. Doesn't know the member's actual balance, tier, or conversion status. The passenger still has to figure it out themselves.

Alaska air help desktop
Alaska Air with Delight

Delight AI knows your customer’s tier, pulls their HawaiianMiles balance, confirms the 1:1 conversion, and surfaces a First Class upsell opportunity. Automatically.

CX your Atmos Rewards

members will remember.

Resolve

80%

Tickets resolved, not redirected

Alaska’s current support bot acts like an FAQ bot, sharing information but leaving the passenger to do the work. Delight AI closes the ticket, processes rebookings, tracks refunds, and acts on upsell opportunities. No handoff, no hold time.

Memory

∞

Knows every member, every time

Every interaction starts with context. Delight AI understands who the passenger is, what they need, and what just happened, without repeated authentication or repetitive questions.

Act

24/7

Always-on resolution

Delight AI does more than respond. It takes action across passenger journeys, from checking status and tracking refunds to changing trips and surfacing the next best offer.

Built for Travel & Hospitality.
Not adapted.

Built for Travel & Hospitality. Not adapted.
List Icon 1Atmos Rewards intelligence

Understands tiers, upgrades, and partner earnings. 24/7, in seconds, no hold times.

List Icon 2Hawaiian merger support

Handles HawaiianMiles conversion and tier questions. Covers rates, expiry, and status changes automatically.

List Icon 3Disruption response at scale

Notifies passengers and handles rebooking during disruptions. Manages surges before hold times spike.

List Icon 4Proactive upgrade management

Notifies upgrades and confirms seats instantly. Handles follow ups without agent support.

List Icon 5oneworld partner intelligence

Answers partner miles, redemption, and status questions. No manual lookup needed for agents.

Built for Travel & Hospitality. Not adapted.

Experiences customers actually remember

Quote 1 of 1

  • Delight turned our support queue from a cost center into a competitive advantage.

    Alf LimChief Product Officer, Norse Atlantic Airways
    Explore

See what this looks like for
Alaska Air specifically.

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