AI agent for every freight exception in your supply chain

Visibility tools track where a load is. Delight AI manages what happens when it isn't where it's supposed to be. FourKites alerts you to an exception; Delight AI calls the carrier, holds the dock appointment, updates the shipper, and works the case until it closes. One shows you the problem. The other fixes it.

Both. On every load it answers inbound tenders, runs outbound check calls, collects ETAs, and posts status updates to your TMS automatically. When a load leaves the happy path, it shifts into exception mode: coordinating carriers, docks, shippers, and adjusters across as many days as the case needs. Delight AI handles both routine freight operations and exception management from a single platform, from first tender to final close.

The moment a damage report comes in, Delight AI opens the case, requests the BOL and photos from the driver and consignee, notifies the carrier's claims desk, and follows up with the adjuster automatically if they go quiet. It keeps the shipper updated throughout and surfaces settlement offers for your team to approve. The full thread is the audit trail, ready if the carrier disputes the claim.

Delight AI handles all the coordination: contacting parties, collecting documents, posting status updates, chasing wait states. When a case needs judgment, a disputed freight bill, an out-of-policy claim, a shipper relationship at risk, it flags your team with the full case context so they step in with everything they need, not a blank ticket.

No. Delight AI automates the repetitive coordination that consumes dispatcher time: check calls, status updates, freight claim follow-up, and appointment confirmations. Your dispatchers spend less time chasing ETAs and more time on load coverage and shipper relationships. Delight AI handles the volume; your team handles the judgment.