Zendesk pricing: 
what you'd actually pay

Zendesk's published list prices range from $19/agent/mo for Support Team up to $249/agent/mo for Suite Enterprise Plus, billed annually. Most mid-sized support teams land on Suite Growth or Suite Professional ($89–$115/agent/mo) once they need omnichannel support, SLAs, or skills-based routing. Add-ons like Copilot, WEM, and Contact Center are priced separately on top of the base plan.

Four levers: seat count, base plan tier, which add-ons are active, and contract term. Seat count is usually the biggest and easiest one to lose track of — paid seats tied to former employees or seasonal hires are a common source of budget drift.

Delight prices per resolved conversation rather than per seat. We assume a 65% AI resolution rate on your entered ticket volume, then match the resulting resolved-ticket count to a volume tier, each with its own per-resolution rate. The number shown is a range across that tier's full band, since exact monthly volume fluctuates.

Yes — the figures reflect Zendesk's public, US list pricing as of the most recent update. Enterprise and Enterprise Plus are sold as custom quotes, so we show their last-published reference prices rather than a guaranteed rate.

Below 10,000 or above 100,000 resolved conversations a month, the nearest tier's per-resolution rate applies. Reach out and we'll build a quote around your actual volume rather than the nearest tier band.

Yes — the range reflects a tier band, not your specific volume. Talk to sales and we'll size a quote to your actual ticket volume and team, no range required.