Delight chases 
every stalled job.
Not your dispatcher.

When a tech marks a job stalled — missing part, pending OEM diagnostic, unconfirmed client window — Delight opens a coordination thread and starts working every party in parallel. It calls the parts depot, follows up with OEM support, briefs the tech on the confirmed ETA, and updates the client. It works across channels and across shifts. It doesn't stop until every dependency is resolved or an escalation trigger is hit.

Your ops team configures the escalation thresholds. Delight handles routine coordination autonomously: chasing confirmations, following up with suppliers, updating clients on ETAs. It escalates when it hits a trigger you define — an SLA breach window, a supplier rejection, a client complaint that needs a judgment call. When it escalates, your team gets the full case thread already attached, not a cold handoff.

Yes. Delight retries across channels and time windows based on the urgency of the case. If a supplier doesn't answer a voice call, Delight follows up by email, checks the supplier portal, and tries again when they open. Every attempt is logged. If a party stays unresponsive past your SLA trigger point, Delight escalates with the full contact log already attached.

Through Trust OS, your ops team defines agent permissions: which parties Delight can contact, what it can commit to on your behalf, and when it must escalate instead of acting. Delight operates within those bounds. You set the rules. Delight follows them. No IT involvement required to adjust thresholds as your operations change.

Every action Delight takes is logged to Activity Log with a timestamp: who was contacted, on which channel, what was said, what was confirmed. If a client disputes an SLA or an OEM questions a commitment, the record is already there — immutable and exportable. No reconstructing timelines from scattered email threads or memory.

Yes. Delight integrates with FSM platforms including ServiceTitan, Salesforce Field Service, ServiceMax, and IFS to pull job details, post status updates, and log every coordination action back to the case. It works alongside your existing system of record, not instead of it.