"Our customers don't want to navigate phone trees or wait on hold. They want to talk to someone who can help. We needed technology that feels like talking to a real person—because that's what our brand represents."
— Mark Farley, President, Dr. Cool Services
About this ebook
A practical look at how home services teams use Delight.ai's AI agents across the five decisive moments in every job: the first call, mid-job updates, multi-visit coordination, warranty claims, and post-job follow-up. No job gets lost to a slow response or a missed follow-up.
What you'll learn
Download this ebook to discover how home services AI agents can:
- Handle inbound calls — verify coverage, check technician availability, and confirm a booked appointment before the customer hangs up
- Manage delays — proactively text a new arrival window before the customer thinks to call, or resolve it live if they call in first
- Coordinate parts and multi-visit jobs — track a backordered part from order to arrival and automatically book the return visit once it ships
- Coordinate warranty claims — keep the homeowner, contractor, parts supplier, and adjuster updated in one thread instead of four disconnected ones
- Follow up after every job — trigger the satisfaction check, review request, invoice follow-up, and seasonal reminder automatically once a job closes
