Spark 2025
Revisit this year’s conversations on-demand - just fill out a short form to watch.
Nov 19 2025, 2:30pm
Opening Keynote
Join Sendbird CEO and Co-founder John Kim as he unveils a bold new vision for the future of AI in customer experience, where every brand learns who you are, remembers what matters, and delights you before you even ask.
Nov 19 2025, 3:00pm
Product Premiere
What if your brand could give every customer their own concierge? Join Shailesh Nalawadi, Head of Product, for a live debut of an AI concierge that remembers, personalizes, and acts.
Nov 19 2025, 3:50pm
Panel: From support tool to intelligent partner
Hear how AI leaders at Doordash and Mixpanel are transforming customer experiences - from automation to truly intelligent partnerships.
Nov 19 2025, 4:30pm
AI Leaders Forum
AI marks a fundamental shift, it's rewriting how businesses think, build, and grow. Listen in as industry pioneers share what this new era means for leadership, growth, and the human experience.
Nov 19 2025, 5:00pm
Panel: Building AI-ready product organization
As AI reshapes how products are built and delivered, readiness becomes a competitive edge. Hear from Carlos, CEO of Product School, and Anique Drumright, VP of Product at Rippling, on what it takes to build an AI-ready organization.
