AI agent for every freight exception in your supply chain
For brokers, 3PLs, and distribution teams, Delight AI manages freight exceptions end to end, across every party, before margin leaks.
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No load tender goes unanswered. No load in motion goes dark.
Delight AI captures loads, runs check calls, and keeps every driver, dock, and shipper reachable, so you quote faster, book more, and never lose track.
Voice & email: tenders answered instantly
Check calls: live ETAs, no dark loads
SMS: drivers and docks reached
EDI & TMS: status posted automatically
Delight runs multi-party, multi-day supply chain exceptions end to end.
Delight AI coordinates every party in parallel — from carrier ETA and dock scheduling to shipper updates — until the case closes.
Holds the shipper live while coordinating parties in parallel
Confirms with carrier, dock, and supplier before answering
Works the case from exception open to claim closed
Escalates only when a decision needs human judgment
Rate cons, claims, carrier callbacks.
Delight AI automates freight claim follow-up by storing every promise, every exchange, and every wait state across the full life of a case, then chasing it automatically when it goes quiet.
Rate confirmations: chased to signature.
Carrier callbacks: re-dialed if the promised call never comes
Open claims: followed with adjusters until closed
Shift handoffs: full case history passed, no rep starts cold
The audit trail that wins claims and defends chargebacks.
Delight AI timestamps every communication and logs every decision, keeping your audit trail ready. When human sign-off is needed, it escalates with full context, not a blank ticket.
Freight claims: every message timestamped, ready to file
Chargeback defense: records filed.
Detention disputes: exact arrival and wait times on record
Human escalation with full context
Works with the TMS, visibility tools, and carrier networks you're already on.
The AI platform behind freight exception management.
Freight exceptions break when records, actions, approvals, and judgment are scattered. Delight keeps everything together, so every party stays aligned and work moves as one.
Omnipresence
Always on chat, voice, SMS, email, and WhatsApp. Now with Voice 2.0.
FYC + AMP
A living, always-updated understanding of every customer.
Agent Steward
AI that takes ownership from first message to final confirmation.
Trust OS
AI that polices, improves, and learns from every conversation — zero touch.
Desk
AI and human agents work together. Shared context, shared workflows.
What freight brokers and 3PLs gain
after deploying Delight AI.
More loads booked
Answer every tender instantly, quote first, and win more business before a competitor picks up.
Fewer OTIF penalties
Exceptions resolved before appointment windows lapse, protecting your retailer relationships and margins.
Faster claims settlement
Delight chases adjusters automatically, cutting days off the time from damage report to close.
Better rates on every lane
Delight negotiates outbound rates proactively, so you cover trucks faster and capture margin on every load.
Questions from freight and logistics teams
Visibility tools track where a load is. Delight AI manages what happens when it isn't where it's supposed to be. FourKites alerts you to an exception; Delight AI calls the carrier, holds the dock appointment, updates the shipper, and works the case until it closes. One shows you the problem. The other fixes it.
Both. On every load it answers inbound tenders, runs outbound check calls, collects ETAs, and posts status updates to your TMS automatically. When a load leaves the happy path, it shifts into exception mode: coordinating carriers, docks, shippers, and adjusters across as many days as the case needs. Delight AI handles both routine freight operations and exception management from a single platform, from first tender to final close.
The moment a damage report comes in, Delight AI opens the case, requests the BOL and photos from the driver and consignee, notifies the carrier's claims desk, and follows up with the adjuster automatically if they go quiet. It keeps the shipper updated throughout and surfaces settlement offers for your team to approve. The full thread is the audit trail, ready if the carrier disputes the claim.
Delight AI handles all the coordination: contacting parties, collecting documents, posting status updates, chasing wait states. When a case needs judgment, a disputed freight bill, an out-of-policy claim, a shipper relationship at risk, it flags your team with the full case context so they step in with everything they need, not a blank ticket.
No. Delight AI automates the repetitive coordination that consumes dispatcher time: check calls, status updates, freight claim follow-up, and appointment confirmations. Your dispatchers spend less time chasing ETAs and more time on load coverage and shipper relationships. Delight AI handles the volume; your team handles the judgment.