"Delight handles the calls we used to miss and follows up on the jobs we used to forget. It's like having a CSR who never clocks out."
Dr. Cool Services
Read the storyHome Services & Warranty
Books like your best CSR. Coordinates every moving part from start to finish.
Delight AI handles inbound calls, books over voice and SMS, coordinates contractors, parts, and warranty claims across every party, and sees each job through to completion.
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AI built for multi-party coordination.
No job gets stuck waiting.
Agent Steward coordinates and holds every party on one thread till it's done: homeowner, contractor, parts supplier, adjuster.
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Automated rescheduling
Finds and confirms new appointment windows automatically. No callbacks required.
Proactive parts updates
Tracks delays and updates homeowners with revised ETAs. Before they need to ask.
Claims status sync
Adjusters and homeowners receive updates automatically. No manual follow-up.
Smart case escalation
Flags stalled cases and alerts your team automatically. Nothing falls through the cracks.
Delight runs calls and texts together. No bookings lost.
Delight combines voice and SMS so bookings get confirmed in real time. Open slots, addresses, and confirmations are handled while customers stay on the call.
Voice + SMS: confirmation arrives during the call
Verification, matching, and address checks in one step
24/7 coverage without adding headcount
EDI & TMS: status posted automatically
Every closed job creates the next re-engagement opportunity your CSR never has time for.
When a job closes, Delight reaches out by voice, text, and email to re-engage lapsed maintenance customers, follow up on unsold estimates, and renew expiring service agreements before peak season.
Re-engage lapsed customers automatically
Follow up on unsold estimates automatically
Renew expiring service agreements proactively
Automated CSAT with recovery workflows
How Dr. Cool Services handles more jobs without adding headcount.
An HVAC and home warranty operator on inbound booking, contractor scheduling, and re-engagement.
Quote 1 of 1
The system behind
every successful resolution.
Cases break when memory, actions, and approvals live apart. Delight keeps everything connected, so customers ask once and teams move as one.
Omnipresence
Always on chat, voice, SMS, email, and WhatsApp. Now with Voice 2.0.
FYC + AMP
A living, always-updated understanding of every customer.
Agent Steward
AI that takes ownership from first message to final confirmation.
Trust OS
AI that polices, improves, and learns from every conversation — zero touch.
Desk
AI and human agents work together. Shared context, shared workflows.
Enterprise-ready. SOC 2 Type II certified.
Integrates with your stack.
Insurance-grade compliance
SOC 2 Type II certified and built for insurance workflows. Every interaction is logged, timestamped, and audit-ready.
Scale for storm season
Handles claim surges during weather events. Scales volume without sacrificing customer experience.
Integrates with your dispatch stack
Connects with ServiceTitan, Housecall Pro, and custom CRMs. Works with the dispatch tools you already use.
Home services & warranty AI agent FAQs
Two things set Delight AI apart. First, the booking experience itself: every competitor runs voice-only, which means homeowners still spell addresses, repeat confirmation codes, and sit through long call flows. Delight AI runs voice and SMS simultaneously. While Delight AI handles the conversation, a text arrives with the appointment slots and address pre-filled. One tap confirms. No spelling, no callbacks, no dropped bookings from call fatigue. Second, every competitor stops at the booking. When the contractor reschedules, the part goes on order, or the adjuster hasn't responded, their job is done. Delight AI holds the case through every wait state until the repair is complete. We call the metric they don't track completion rate: not just booked, but closed clean.
Yes. When a contractor reschedules, Delight AI immediately finds an alternative window and presents it to the homeowner for confirmation. When a part is delayed, Delight AI tracks the ETA and proactively updates the homeowner with the new return date. The homeowner is never left wondering what happened. Delight AI reaches out before they have to call in.
Yes. For home warranty companies, Delight AI manages the full claim lifecycle: intake, coverage verification, contractor dispatch, and case close. For home service operators (HVAC, plumbing, electrical), Delight AI handles the job lifecycle after booking — coordinating with the tech, managing rescheduling and parts, and keeping the customer informed throughout. Both use the same underlying Delight AI platform, tuned to your specific workflow.
Delight AI integrates bidirectionally with ServiceTitan, FieldRoutes, Housecall Pro, and custom CRMs. Jobs, appointments, and case status sync in real time, so your dispatch board and Delight AI are always in sync. Implementation is handled by our team and typically takes 1 to 2 weeks depending on your stack.
Yes, Delight AI is purpose-built for volume. During storm season, summer heat events, or rapid portfolio growth, Delight AI handles concurrent claims without degrading response quality. Enterprise customers run tens of thousands of simultaneous cases. Claim resolution time (the hours-to-days gap that defines warranty NPS) compresses when cases never go silent between parties. The platform is SOC 2 Type II certified and built to meet the compliance standards of P&C insurance and warranty operators.
Yes, significantly. When homeowners are proactively updated at every wait state (contractor confirmed, part ordered, ETA changed, repair complete), they stop calling in to ask. Warranty operators managing cases through Delight AI typically see 30 to 50% fewer inbound status calls from homeowners mid-claim. Your CSR handles new intake and genuine exceptions, not "where's my tech?" calls on jobs that are already in progress.