Customizable post-chat CSAT survey

Every business measures satisfaction differently. An e-commerce brand might prefer a quick thumbs-up/down or emoji reaction after a purchase chat to maximize response rates. A healthcare provider may require an explicit yes/no resolution check with follow-up questions to meet compliance standards. A SaaS company might choose a detailed 1–5 scale with comments to analyze account-level trends and understand the why behind each rating.

Now, with Customizable CSAT Surveys, you can design and manage feedback your way:

• Configure survey format: Choose rating types (stars, emoji, numeric) and add optional follow-up questions.
• Customize appearance: Apply branding, titles, and themes to match your customer experience.
• Set triggering logic: Decide when and how surveys are delivered (e.g., post-chat, after resolution).
• Track results: View responses and trends in reporting for actionable insights.

Collect feedback that fits your business, while keeping it consistent and on-brand everywhere.