Sessions from
Delight Spark
2026
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Meet our speakers
Eric Jing
Co-Founder & CEO, Genspark
Alf Lim
CPO, Norse Atlantic Airways
Scott Vandegrift
VP of Product, BJ’s Wholesale Club
Anirudh Bhargava
SVP, BJ’s Wholesale Club
Cal Reub
Head of Applied AI, Anthropic
John Kim
Co-Founder & CEO, delight.ai
Shailesh Nalawadi
Head of Product Management, delight.ai
Mike Bohnett
CRO, delight.ai
Charles Studt
CMO, delight.ai
LeighAnne Manwiller
Author, AI Hype to AI Readiness
Yeji Yoon
Chief of Staff, delight.ai
Agenda
The Next Era of AI Concierge
John Kim, Delight.ai CEO
Meet the first AI agent that orchestrates people, systems, and other AI to own the outcome.
When AI Becomes the Orchestrator
Alf Lim, CPO, Norse Atlantic Airways
What happens when AI orchestrates every team, system, and stakeholder and nobody drops the thread.
How to Deploy AI Orchestration
Delight.ai
A walkthrough of setting up an AI agent that coordinates across teams and systems to drive complex issues to close, without handing off.
AI Concierge in Retail
Scott Vandegrift, VP of Product BJ’s Wholesale Club
How a national retailer built a concierge that remembers every member, personalizes every interaction, and sells like your best associate.
How to Deploy Memory & Personalization
Delight.ai
See every decision your AI makes, score its confidence in real time, and catch risks specific to your vertical before they reach customers.
Building AI, Running on AI
Eric Jing, Co-founder & CEO, Genspark&Cal Reub
Cal Rueb, Head of Applied AI, Antoropic
The leaders behind today’s most advanced AI companies on what they’ve learned deploying AI inside their own.
State of AI in CX
Delight.ai
Do your customers trust AI more than you think, or less? Does your industry handle it better than others, or worse? New survey data across retail, travel, healthcare, financial services, and tech. Find out where you stand.
The Taylor Swift Playbook for Building Fans
Ken Hughes, Headline Speaker
Why the brands that win aren't just solving problems — they're building fandoms. How AI concierge experiences create the emotional loyalty that turns one-time buyers into lifelong advocates.
