The AI agent platform 
for enterprise

An AI agent platform is the infrastructure that lets an AI agent reason through a customer request, decide what to do next, and act on it in whatever channel the customer used. A chatbot answers a question and stops. Delight.ai's AI agent platform adds omnichannel continuity, a supervisor dashboard in the AI agent builder for building and onboarding agents, and governance for what an agent can and can't do on its own.

A traditional chatbot matches a customer's words to a fixed decision tree and fails once the conversation leaves that path. Delight.ai's AI agent reasons through the request. It pulls account and order context from your systems and picks the next step. When the conversation gets complicated, it keeps going on whatever channel the customer moves to.

An AI agent builder is the workspace where a team sets up, tests, and refines an AI agent without writing code. Delight.ai's AI agent builder lets you transfer existing knowledge and workflows into a supervisor dashboard, run the agent through simulated conversations before it goes live, and track its resolution rate and top conversation topics afterward.

An enterprise AI agent platform cuts the cost of routine support volume while freeing human agents to spend their time on the cases that actually need a person. Delight.ai adds omnichannel continuity, continuous learning powered by the Agent Memory Platform, and compliance built for regulated industries, including GDPR, SOC 2 Type II, and HIPAA.

Yes. The AI agent platform runs on the same infrastructure Sendbird uses for over 7 billion conversations a month, with encryption at rest and in transit, PII protection, and data masking, and it holds certifications including GDPR, SOC 2 Type II, and HIPAA. Full detail on how Delight.ai secures and scales the platform is on the security page.

Yes. The AI agent platform reaches customers across SMS, email, WhatsApp, in-app chat, voice, and social messaging, and it carries the same conversation context between all of them, so a customer never has to restart their story on a new channel.

Yes. Delight.ai integrates with platforms including Salesforce and Freshworks for live agent handoff, along with third-party knowledge bases through AI agent integrations, so your team keeps its existing tools and content.

Yes. Delight.ai's AI agent platform lets you set spend limits, required approval gates, and escalation rules once through Trust OS, and it enforces them automatically on every case afterward, the same governance model behind Agent Steward. Every action the agent takes is logged, so your team can see exactly what it did and why.