One agent to serve every customer and 
grow your business.

An AI customer agent is one AI agent that serves a customer across the whole relationship, from finding a product to booking, getting support, and coming back. Delight Customer Agent covers that relationship through four solutions: Delight for Shopping, Delight for Booking, Delight for Support, and Delight for Retention. All four work from one customer history, built on Agent Memory Platform (AMP), the memory layer that carries each customer’s history, preferences, and intent into every interaction.

A chatbot answers questions from a script. An AI customer agent completes the task, whether that’s booking an appointment, updating an order, or following up after a purchase. In Delight.ai, those tasks run on step-by-step flows your team writes and approves, called Actionbooks. Customer context carries across conversations and channels, so nobody has to repeat themselves.

Each Delight solution targets one customer problem and runs on the specialized agents built for it. Delight for Shopping uses agentic commerce and the AI sales agent. Delight for Booking uses the AI booking agent and AI voice agent. Delight for Support uses the AI CX agent, AI support agent, and AI voice agent. Delight for Retention uses the AI CX agent and AI voice agent. All four share one customer history.

Separate agents mean separate histories, so customers repeat themselves and your team updates the same details in several places. One customer agent shares one history across shopping, booking, support, and follow-up, so every handoff picks up where the last conversation ended. As Alf Lim, CPO of Norse Atlantic Airways, put it in 2026: “The future is one unified agent for sales and support—a single digital concierge that knows you, helps you, and travels with you.”

Yes, Delight.ai connects to the tools you already run, including Zendesk, Salesforce, Confluence, Google Drive, authentication, inventory, and internal APIs, without a migration project. Customers reach the same agent on chat, SMS, email, voice, WhatsApp, and in-app, and Omnipresence keeps their context across every channel. Voice also integrates with contact centers like Genesys, NICE, and Amazon Connect.

You control what the agent does and when a human steps in. Actionbooks, the flows your team approves, set how each task runs. Delight.ai’s governance layer, Trust OS, sets what the agent can do on its own and which actions need human approval. Changes move through testing and staging before production, any version can be reverted, and one switch pauses the AI instantly. Routine requests stay automated, and anything ambiguous or high-stakes goes to your team with full context.