Caroline Adamec
LinkedInHow to build an AI workflow: my step-by-step process
My step-by-step process for how to build an AI workflow on any platform, from picking the right task to keeping it updated.
Best AI voice agents in 2026, tested firsthand
I called the best AI voice agents to book a plumbing job. See which AI voice agent platforms got the job right, with pricing and G2 ratings for each.
Meet Harper: Delight.ai's AI agent guardrails in action
See how Delight.ai's own AI agent guardrails held up over 30 days of real manipulation attempts: 28 tries, 4 attack patterns, 0 successful breaches.
Patient engagement solutions for consumer health brands
Compare 5 patient engagement solutions and see why consumer health brands need AI-driven, omnichannel patient engagement software built to sell direct.
Delight.ai plumbing answering service for after-hours calls
See how a plumbing answering service built on Delight.ai triages after-hours emergencies, books jobs on the call, and syncs with ServiceTitan or Housecall Pro.
HVAC answering service: What to know before you choose one
Compare HVAC answering service options on cost, emergency call handling, seasonal surges, and ServiceTitan or Jobber integration before you choose one.
What is unified commerce, and why does it matter for high-consideration retailers?
Unified commerce unifies your systems, but conversations don't always keep up. See how it differs from omnichannel retail and shapes customer experience.
Why should you use an MCP?
Why should you use an MCP? It turns scattered tools into one living brain you can just ask, cutting the integration math most teams still pay for.
What is a hotel chatbot? Overview, use cases, and more
A hotel chatbot covers pre-stay FAQs. Hospitality leaders are shifting to AI concierge tools that cover the full guest journey, booking to post-stay.
How to evaluate AI agents for customer service
Learn how to evaluate AI agents for customer service with 6 checks, from acting in your systems to clean human handoff, based on what buyers asked in 2026.
Does AI reflect on your brand reputation?
Does AI reflect on your brand? Delight.ai's 2026 AI Index shows AI customer service directly shapes brand reputation, per 1,000 US consumers surveyed.
Why do home service businesses lose jobs to their competitors?
Speed to lead explains why home service businesses lose jobs to competitors and how fast contractors should respond to new leads to win more work.
Automation for home warranty businesses
Customer service automation for home warranty businesses means safer rollouts, clear claims approval, and a team freed for higher-value work, not fewer of them.
Zendesk migration: Keep your data, skip the rebuild
Considering a Zendesk migration? See the real cost of switching, what transfers, and why an AI-ready alternative beats rebuilding every workflow by hand.
Can I use Zendesk for free?
Can I use Zendesk for free? No, but here's what its free trial, per-seat pricing, and AI add-on fees actually cost, plus one model with no seat fees.
Zendesk pricing and plans: What CX leaders pay in 2026
Zendesk's $19–$115 seat price is the smallest number in the bill. Here's how Copilot, Automated Resolutions, and add-ons change what you actually pay.
Why are companies leaving Zendesk?
Why are companies leaving Zendesk? Stacked AI add-on pricing, not ticketing, is the driver. See a Zendesk migration alternative pre-trained on your tickets.
Zendesk alternatives: Why pricing model beats sticker price
Compare Zendesk alternatives on how AI pricing scales with resolution volume, from Freshworks to Sierra, plus a free Zendesk migration path for CX teams.
