John S. Kim
From SaaS (Software-as-a-Service) to AaaS (Agent-as-a-Service)
The transition from SaaS to AaaS represents the most fundamental shift in enterprise software since the cloud. Delight.ai CEO John Kim on why the companies that win won't be the ones with the smartest agents — they'll be the ones whose agents you trust.
Delight.ai — The Next Chapter of Sendbird
Delight.ai is the next era of AI customer experience — one that listens, remembers, and moves with your customers.
Evolutionary prompting: Using modular AI prompts to improve AI agent performance
AI prompts are how we instruct AI to perform tasks, and a modular approach would simplify maintenance and improve performance of AI agents.
Introducing Trust OS: The foundation for responsible AI agents
Explore Trust OS, a foundational system built to make AI agents accountable, responsible, and ready for enterprise scale.
