About this ebook
A practical look at how retail teams use Delight.ai's AI agents across the three decisive moments in the shopper journey: pre-sale discovery, in-store decision, and post-sale care. Every moment becomes a chance to convert and retain, instead of losing the sale to friction.
What you'll learn
Download this ebook to discover how retail AI agents can:
- Guide product discovery — interpret shopper intent from natural language, images, or incomplete queries, and recommend products using their full purchase history
- Recover abandoned carts — diagnose why a shopper left (fit, price, shipping) and re-engage them across web, app, email, SMS, chat, and voice with a fix, not just a reminder
- Guide shoppers to products in-store — give real-time, aisle-level directions using store layout and inventory data, on any channel or kiosk
- Resolve customer service issues — handle WISMO, returns, and membership questions instantly across channels, using full order history instead of routing to a human
