Delight Spark 2026
May 7th | 12:30-6:30pm | L4 San Francisco
Where visionary CX leaders come to build tomorrow’s AI-first concierge experiences
Join us May 7, 2026 in San Francisco for Delight Spark, an invitation-only gathering where we'll unveil what's next in AI-powered customer experience.
Last time, we introduced delight.ai, your AI concierge. This time, we're going further. If you're building the future of how brands and customers connect, you need to be in the room when it happens.
Meet our speakers
John Kim
Co-Founder & CEO, delight.ai
Shailesh Nalawadi
Head of Product Management, delight.ai
Shailesh Nalawadi
Shailesh Nalawadi
Agenda
KEYNOTE
1:00-1:45pm
The Next Era of AI Concierge
Meet the first AI agent that orchestrates people, systems, and other AI to own the outcome.
John Kim, CEO, delight.ai
Fireside chat
2:15-2:35pm
When AI Becomes the Orchestrator
What happens when AI orchestrates every team, system, and stakeholder and nobody drops the thread.
Alf Lim, CPO, Norse Atlantic Airways
Fireside chat
2:35-3:00pm
AI Concierge in Retail
How a national retailer built a concierge that remembers every member, personalizes every interaction, and sells like your best associate.
Anirudh Bhargava, SVP, BJ’s Wholesale Club & Scott Vandegrift, VP of Product, BJ’s Wholesale Club
Group Panel
3:15-3:45pm
Building AI, Running on AI: How the Companies Making AI Actually Run on It
The leaders behind today’s most advanced AI companies on what they’ve learned deploying AI inside their own.
Eric Jing, Co-Founder and CEO, Genspark & Cal Rueb, Head of Applied AI, Anthropic
Location
