Speakers
Shailesh Nalawadi
Head of Product Management
LeighAnne Manwiller
Product Marketing Manager
Close the gap between AI hype and real results
Most teams overestimate their AI readiness—and it costs them months of implementation delays, missed ROI targets, and customer trust.
The gap between deploying an AI agent and being truly ready for one is wider than most organizations realize. Turning an impressive AI demo into a production-ready agent requires organizational readiness. That means aligned stakeholders, AI-ready knowledge and data systems, documented workflows, and clear success metrics. Without this foundation, pilots stall and production deployments break down.
In this on-demand session, LeighAnne Manwiller, author of From AI Hype to AI Readiness, and Shailesh Nalawadi, AI Transformation Architect at Sendbird, for a practical introduction to AI readiness that cuts through the hype. Learn what separates organizations that deploy successfully in 90 days from those still struggling months later, and identify the gaps holding your team back.
Most teams don’t realize they’re not ready for AI until implementation starts to break. This session shows you how to identify those gaps early and avoid months of delays.
In this session, you’ll learn:
- The AI readiness gap most CX leaders overlook
- The three pillars of AI readiness: organizational, infrastructure, and strategic
- Where to start based on your maturity, resources, and priorities
- How to evaluate AI platforms beyond demos and features
- What “AI-ready” actually looks like across people, systems, and operations, with real examples
Walk away with a clear view of your readiness and actionable next steps to prepare your organization for AI agents that deliver real impact. Whether you’re exploring AI or actively evaluating platforms, this session gives you a practical framework to move forward with confidence.
