Agentic commerce that actually sells

Sell-side agentic commerce is the process of an AI agent guiding a shopper through first question to completed purchase. Think of it as a personal shopping assistant for your customers. Delight.ai builds that agent, so shoppers can complete a purchase without leaving the chat.

Buy-side agentic commerce is a consumer's own AI agent, finding and paying for something on that person's behalf. Sell-side agentic commerce is the business's own AI agent, working on its behalf to close the sale with the customer. Sell-side agentic commerce is what Delight.ai's product facilitates.

No, Agentic Commerce Protocol refers to Stripe and OpenAI's payment layer, built so a shopper's own AI agent can check out on a merchant's site, while Delight.ai's agent works on the business's side of that process. Delight.ai understands the customer's request and completes the sale, whether the customer is a person or an agent acting on behalf of a person.

It follows a business's own predefined, reviewed rules for what it can do on its own, called Actionbooks, combined with a memory of the customer's history and context. Inside those rules, it can recommend a product, apply an offer, and complete a transaction. If a customer request is out of the scope set by Actionbooks, Delight hands off to a person.

Yes, in specific, guarded flows AI agents can make purchases on a shopper’s behalf. A sell-side agent like Delight.ai's can guide a shopper to the right product and complete the purchase inside a conversation. A buy-side consumer agent can check out through a protocol like ACP where a merchant supports it.

No, Delight.ai does not replace your sales or support teams. Delight.ai's agent takes on the routine version of a conversation, so the team can spend time on the cases that actually need a person, like a complex return or an unusual request.