AI voice agent that turns calls into revenue

An AI voice agent is AI software that answers and places phone calls, understands everyday speech, and completes the caller’s request before the call ends. Instead of pressing through an IVR menu, callers just say what they need, and the agent books, updates, or resolves it in your systems.

An AI phone agent (also known as an AI voice agent) is software that answers or places business calls and completes the caller’s request during the call. Delight.ai’s phone agent also follows up by SMS or email and hands off to a person with the full call attached.

Delight.ai’s voice agent charges conversation-based usage fees that drop per unit as volume grows. Across vendors, the cost of an AI voice agent depends on whether pricing is per seat, per minute, or per conversation. Delight Desk has a $0 seat fee, so you pay per AI resolution and not per agent.

An AI voice agent on Delight.ai works across EMEA, APAC, and AMER from a single deployment. It detects the caller’s language and responds in 29+ languages. Compliance coverage includes GDPR, CCPA, a SOC 2 Type II report, and a HIPAA Type I report.

An AI voice agent takes routine calls off your call center agents’ plates rather than replacing them. It resolves repeat requests end to end. Anything ambiguous, high-stakes, or emotionally sensitive goes to a person through intelligent voice handoff, with the full conversation attached.

The difference between an AI voice agent and a voice AI API is who finishes the work. A voice API gives developers speech recognition and a synthetic voice to build on. A full AI voice agent platform comes with call flows, memory, integrations, and governance your operations team can edit.