Norse Atlantic Airways deployed Delight.ai's AI agent, named Freya, to replace a legacy chatbot in under two months. Freya's containment rate climbed from 60% to 80% within two weeks. Download this ebook to learn how you can apply the same playbook Freya runs for Norse Atlantic Airways to your own guest journey.
"We are moving past the idea of 'support bots.' The future is one unified agent for sales and support—a single digital concierge that knows you, helps you, and travels with you."
— Alf Lim, Chief Product Officer, Norse Atlantic Airways
About this ebook
A practical look at how travel and hospitality teams use Delight.ai's AI agents across the guest journey: pre-trip planning, active travel, and post-trip follow-up. Every moment becomes a chance to build loyalty, instead of losing the traveler to a bad experience.
What you'll learn
Download this ebook to discover how travel and hospitality AI agents can:
- Plan trips and recommend destinations — interpret vague travel intent (budget, occasion, travel party) and match it to specific destinations, hotels, and packages using past bookings and loyalty status
- Recover abandoned bookings — diagnose why a traveler hesitated (price, dates, uncertainty) and re-engage them across web, app, email, SMS, chat, and voice with a fix, not just a reminder
- Manage disruptions — monitor flight status, weather, and booking systems in real time, then proactively rebook and communicate compensation before the traveler has to ask
- Act as an in-stay concierge — recommend dining, activities, and upgrades based on guest preferences and real-time context, and book them directly in the conversation
- Resolve guest support issues — handle baggage claims, cancellations, and insurance questions instantly across channels, using full booking history instead of routing to a human
