AI agent news for your specific use case
Industry-specific trends, use cases, and AI trust benchmarks to guide your AI customer experience strategy in your vertical.
Industry
Industry [24]
What are check calls in trucking — and why AI is replacing them
Check calls are the backbone of freight visibility. Discover what they are, why voice still dominates, and how AI voice agents are becoming proactive.
What is omnichannel retail? Definition & strategy guide
Most omnichannel retail strategies connect the channels but miss the context. Here's what actually separates the retailers getting it right.
AI receptionist for home services: Why the trades need more than a phone bot
Discover how an AI receptionist can enhance efficiency and customer satisfaction in home service businesses.
Human in the loop AI: Why consumer permission is the real bottleneck
Explore the five-stage framework for deploying AI agents where trust actually lives and the controls that move the line.
The 2026 Global AI Adoption Index
Highlights from the 2026 Global AI Adoption Index for CX and support leaders, including adoption stages, a checklist to move pilots to production, and more.
Retail is at the AI tipping point. The race to lead starts now.
Retail is past the AI adoption curve and shoppers are ready for more. Explore how brands can build trust, use memory, and more to win long‑term loyalty.
Tech & Media leads on AI trust. Here's what that position can do for the entire market.
Tech & Media leads all industries in AI trust. Find out how this advantage shapes consumer expectations and sets the standard for AI across every market.
Healthcare has the furthest to go on AI trust. The starting point is clearer than you think.
While AI trust in healthcare can improve, patients show clear demand for AI in admin tasks, such as scheduling, benefits, and transparent data practices.
In financial services, AI trust has to be earned transaction by transaction
AI trust in financial services relies on accuracy, reversibility, and human backup. Learn how brands can earn trust via transactions.
Travel has the most to gain at the AI inflection point. Here's where to start.
Travel leads in AI adoption but faces the widest gap between routine automation and crisis‑moment human needs. See how brands can win with smarter handoffs.
AI in retail: 13 trends and examples to guide you in 2026
AI in retail adoption is hitting 85%. Learn about the latest trends shaping 2026 to guide investment, and why this is a transformative moment for retailers.
Agentic commerce: How to prepare for the future of retail
Agentic commerce is a new form of digital shopping where AI agents act on behalf of consumers to discover, compare, and purchase products.
13 AI use cases in retail that will define 2026 (+ examples)
Learn the top AI use cases in retail that are improving operational efficiency, customer experience, and profit margins, including agentic AI in retail.
AI agents for ecommerce: 10 top use cases + agentic commerce
Learn about the rise of agentic commerce and the 8 best use cases and benefits of AI ecommerce agents.
A practical guide to AI in hospitality
AI is transforming hospitality by boosting efficiency, personalization, and profitability—yet challenges remain in maintaining the industry's human element.
The 10 best AI chatbots for ecommerce in 2026 (+examples)
AI chatbots are reshaping the ecommerce experience. Here’s what you need to know to pick and launch an AI chatbot for ecommerce.
