Delight Voice: From the first ring to the case record, without starting over
A voice agent rarely loses the sale while it’s talking. It loses it on the way to the next step. The caller gets transferred and repeats everything, the line opens with a phone menu nobody gets past, the record lands nowhere, or the caller is asked to read a code out loud. Nothing looks broken, since the call connected and the ticket closed. The booking, order, or renewal just goes quiet, and the only way to find out why was to replay recordings and hope you spotted a pattern.
Delight Voice closes those gaps. Your voice agent now carries the caller, the context, and the next step through every handoff, phone menu, and system it touches, and hands your team a finished outcome instead of a mess to reconstruct.
What's new
- A handoff that carries the whole story. The caller stays on the line while Delight confirms a person picked up and briefs them first. If nobody answers, Delight leaves a message and files a case with a callback number. See how Intelligent Voice Handoff works
- A transfer that gets past the phone menu. On menus your business has mapped, Delight presses the right keys and briefs whoever answers, so transfers don’t stall at “press 1.” See how IVR Navigation works
- Your numbers, your queues, your case record. Delight answers on your own numbers, hands callers off as a standard phone transfer, and sends each resolved case to systems like Salesforce, Zendesk, and ServiceNow. See how Universal Telephony works
- The keypad for the digits nobody should say out loud. One-time codes, consent, and post-call ratings go through the keypad instead of being spoken, masked in the transcript and beep-masked in stored audio. See how Secure Caller Keypad Input works
On a call, voice leads, and the context follows the customer everywhere else. Delight Voice keeps each call moving until the booking, order, or renewal is actually done.