The AI CX agent for support and sales
Most AI customer support is built to close tickets fast. Delight.ai’s AI CX agent resolves each request, then helps the customer complete the purchase, signup, or renewal that comes next.
AI CX agent proof
What is an AI CX agent?
An AI CX agent handles AI customer support end to end. It resolves each request, completes the next action for the customer, and hands off to a human with full history when a case needs judgment.
AI CX agent vs. chatbot vs. agent copilot
| AI CX agent | Chatbot | Agent copilot | |
|---|---|---|---|
| Who it serves | Your customer | Your customer | Your human agent |
| What it does | Resolves the request and completes the action | Answers scripted questions | Suggests replies for the human agent to send |
| Customer context | Carries history across channels and sessions | Starts over each session | Limited to what the human agent can see |
| Revenue role | Acts on buying intent inside the service conversation | Hands off or ends the chat | Depends on the human agent |
| Escalation | Hands off with full context attached | Often loses context at handoff | Already with a human |
How does an AI CX agent turn service into revenue?
Your service team supports customers who are close to a purchase. An AI CX agent answers their question, then helps them finish the purchase.
The last question before a purchase is often a service question. On an event page, the AI agent answers a visitor’s registration questions and helps them register in the same chat.
An AI agent can start the conversation inside a moment the customer already cares about. When a plan is up for renewal, the agent can reach out with an upgrade that fits how they use the product.
Delight.ai’s proactive AI picks the channel that suits the moment, so outreach reads as service rather than a campaign.
Sometimes a customer starts a signup, gets stuck on a question, and leaves. The agent can follow up, answer the question, and collect what’s missing right in the chat.
Agent Memory Platform (AMP) keeps everything the customer already entered, so they never type it twice.
What will AI customer support save your team?
Add your monthly ticket volume, team size, and cost per agent to see your three-year savings and how many agents you could free up for higher-value work.
How does an AI CX agent know when to sell?
A good salesperson helps first and makes an offer second. Delight.ai’s AI CX agent resolves the support request, then suggests a next step that fits, within rules your team sets.
AMP brings together each customer’s history, preferences, and current intent, so the agent never starts a conversation cold.
Omnipresence carries that context across chat, SMS, email, voice, WhatsApp, and in-app, so a customer who switches channels never starts over.
Step-by-step flows your operations team writes, called Actionbooks, let the agent book, order, update, and resolve instead of only answering.
Agent Steward keeps a multi-step case moving across sessions and systems, through waits, follow-ups, and channel changes.
Permissions and approval steps decide what the agent handles on its own and when a person steps in.
What customers say about Delight.ai
We are moving past the idea of ‘support bots.’ The future is one unified agent for sales and support.
Whether a member is browsing for a grill, looking up club hours, or asking about a renewal, they’re talking to the same Bev. That’s how a real member-team member relationship is supposed to feel.
Our support agents were spending the first ten minutes of every interaction just figuring out who they were talking to. The actual problem-solving came second.
Which channels can an AI CX agent cover?
One AI CX agent covers every channel in 29+ languages, so your team sees one conversation history no matter where the customer started.
How do you keep an AI CX agent in control?
An AI agent that can sell needs tighter guardrails than one that only answers questions. Trust OS, Delight.ai’s governance and observability layer, lets you decide what the agent does on its own and shows you every action it takes.
Delight.ai meets GDPR and CCPA requirements and holds a SOC 2 Type II report and a HIPAA Type I report. See the full security and compliance details.
AI CX agent FAQs
Build an AI CX agent around your revenue goals
Book a personalized demo to see how Delight.ai’s AI CX agent acts on the buying signals in your service conversations.