Customers turn to your business for different reasons throughout their relationship with you. They ask questions before they buy, book a delivery or an appointment, reach out when something goes wrong, and decide whether to come back.
Most businesses handle each of those moments with a different tool, often run by a different team. Each tool holds part of the customer’s history, so customers repeat themselves, and your team keeps the same product details and policies up to date in several places.
Today we’re introducing Delight Customer Agent, one AI agent to serve every customer and grow your business. It helps customers shop, book, get support, and come back, with the same customer history available in every conversation.
Four solutions to support your customers and grow your business
Delight Customer Agent brings together four solutions: Shopping, Booking, Support, and Retention. All four share the same agent and connect to the systems you already use to manage customer relationships, products, bookings, orders, and payments.
Delight for Shopping: Guide shoppers from browsing to checkout
Choosing is often the hardest part of buying. Shoppers want to know whether something will fit, how two options differ, and whether the more expensive one is worth it.
Delight for Shopping asks what matters to them, explains the trade-offs, and narrows the options to the few that fit. Each answer builds on what’s already been discussed, so shoppers reach a decision they feel confident about. When a shopper leaves before completing a purchase, the agent follows up to help them check out.
Explore Delight for Shopping →
Delight for Booking: Turn inquiries into confirmed bookings
Delight for Booking moves the conversation from interest to action. It qualifies leads the way a sales development rep would, routes each request to the right team or service, and books the meeting, appointment, or job in chat or over the phone.
Customers leave the conversation with a confirmed booking and receive reminders to help them show up.
Explore Delight for Booking →
Delight for Support: Resolve issues on every channel
Support is where Delight started, and it’s where most of our customers began with us. Delight for Support resolves order, return, and account questions in chat, by phone, and over email. It also takes action in your systems, like checking an order, starting a return, or sending a replacement.
Some of our customers resolve 80% or more of conversations without a person stepping in. When a conversation needs your team, the agent hands it off with a summary in Delight Desk or your current helpdesk, so the customer doesn’t have to explain the issue again.
Explore Delight for Support →
Delight for Retention: keep customers coming back
A useful follow-up builds on what you already know about the customer. Delight for Retention helps customers renew, reorder, and return, increasing the value of each relationship over time.
It reaches out when there’s a reason to, like a reorder that’s due or a renewal coming up. When the customer replies, the agent already has the context to help.
Explore Delight for Retention →
What changes with one agent
With one agent across shopping, booking, support, and retention, your team has less to manage and customers have less to repeat.
- Fewer vendors to manage. Spend less time on separate contracts, setups, and upkeep.
- One place to keep information current. Update product details and policies without copying changes across tools.
- Customer context carries across conversations. What a customer shares while shopping is there when they book or ask for support, so they don’t have to repeat themselves.
At BJ’s Wholesale Club, members already turn to Bev, its AI assistant built on Delight, for help with shopping and membership questions.
“Whether a member is browsing for a grill, looking up club hours, or asking about a renewal, they’re talking to the same Bev.”
Scott Vandegrift, VP of Product, BJ’s Wholesale Club
All four solutions share the same underlying technology. Agent Memory Platform remembers each customer’s identity, preferences, and intent. Omnipresence lets the agent reach customers on the channels they use, at the right moment.
Actionbooks define the actions the agent takes. Agent Steward sees longer tasks through to completion, and Trust OS keeps every conversation within your business rules.
With Midas, your team can build and improve your Delight Customer Agent through conversation. Every change is tested and approved before it goes live.
Start with one solution. Add more as you need them.
Start with shopping, booking, support, or retention, wherever your business needs the most help. Each solution you add uses the same agent, customer history, and business rules.
