Delight for Booking

Delight for Booking is powered by one AI agent, Delight Customer Agent, the same agent that also handles shopping, support, and retention for your customers. For booking, it answers inbound calls and messages, qualifies each lead, and books the appointment before the conversation ends. On phone calls, it uses Delight.ai Voice, which is built to handle background noise, accents, and interruptions. Customers who would rather not call can book with the same agent by SMS, web chat, email, or WhatsApp, and because it's one agent with one customer history, a customer who books today and needs support next month doesn't have to start over.

You set the rules for how Delight for Booking qualifies leads. Your team decides which qualifying questions the agent asks each caller, in what order, and where each lead goes next, using Actionbooks, the step-by-step flows you write and approve. In home services, a pest control company might set its Delight.ai agent to collect the customer's service type, ZIP code, and property type. In healthcare, Actionbooks might qualify a lead by location, insurance coverage, and whether services can be provided remotely. Agent Memory Platform (AMP) keeps what each lead has already shared, so a returning caller isn't asked the same questions twice.

Yes, Delight for Booking answers after-hours calls around the clock, including nights, weekends, and holidays. After-hours callers can book the same way daytime callers do and get a confirmation text before they hang up. Anything outside your rules is passed to your team with the full conversation attached. Dr. Cool Services, a Las Vegas HVAC company, uses Delight's voice agent to answer every call through peak summer, and book appointments end to end in English and Spanish.

Delight for Booking connects to the scheduling and CRM tools you already run, so your AI agent reads live availability and writes each booking straight into your system with no double entry. Native connectors include Housecall Pro for home services, Optix and AuditData for optical and hearing care, Navitaire for airline reservations, and Salesforce on the CRM side. Tools without a native connector can connect through their own APIs or through Zapier workflows.

Yes, Delight for Booking handles reschedules, cancellations, and reminders by phone, text, or chat. When a customer asks for a new time, the agent finds an open slot and moves the appointment in your scheduling system. Your team decides how cancellations are handled. For example, a home services company might have the agent ask why the customer is canceling, offer two open times later that week, and cancel only if neither works. Through Omnipresence, Delight for Booking also sends confirmations and reminders by text, email, or WhatsApp, and customers can confirm or reschedule by replying.

Delight for Booking sends qualified leads to your sales team based on the rules you set. When a lead meets your criteria, the agent can book the appointment on the spot or transfer the call to a rep. Every handoff arrives with the full conversation and the lead's answers attached, in Delight Desk or in contact centers like Five9, Genesys, and RingCentral. Trust OS, Delight.ai's governance layer, records each decision, so your team can see why a lead was routed where it was.

Delight for Booking is priced on conversation volume, counting the calls and messages it handles. Unit costs decrease as volume grows, so the price scales with how many customers you serve. To estimate what answering and booking every call could return for your business, try the ROI calculator. When you're ready for a quote based on your call volume and channels, book a personalized demo.