Delight for Support

Delight for Support is powered by one AI agent, Delight Customer Agent, the same agent that also handles shopping, booking, and retention for your customers. For support, it resolves common tickets like returns, billing questions, password resets, and account changes. When a support conversation leads to a next step, such as a renewal or an upgrade, it handles that too, without sending the customer to another team. On phone calls, it uses Delight.ai Voice, which handles background noise, accents, and interruptions. Because it's one agent with one customer history, a customer who emails today and calls next week doesn't have to explain the problem twice.

Delight for Support resolves the issue itself by taking action in the systems your team already uses. Your team writes each process as an Actionbook, a step-by-step flow you approve, so the agent can process a return, reset a password, or update account details instead of linking to a help article. Actionbooks can be drafted from your past resolved tickets, and none go live without your team's approval. At Mixpanel, Delight.ai authenticates each user and pulls their account context before responding, which removes about 10 minutes of manual verification from each support interaction.

Delight for Support keeps answers accurate by grounding each response in your approved content and showing your team why it answered the way it did. Every answer cites its source, such as a help center article or policy doc, so customers and agents can check it. Trust OS, Delight.ai's governance layer, flags low-confidence responses for review and keeps a reasoning trail behind each decision, so a wrong answer can be traced to a missing article or an outdated rule and fixed. Hanssem saw 90%+ accuracy on repetitive queries during its proof of concept.

Yes, Delight for Support works with the helpdesk you already run, so tickets, history, and handoffs stay where your team works today. Delight.ai connects natively to Zendesk, Salesforce, Freshworks, ServiceNow, and Sprinklr, and pulls answers from knowledge sources like Confluence, Notion, and Google Drive. Teams that want one system can use Delight Desk, which has a $0 seat fee because you pay per AI resolution, not per agent. Moving from Zendesk to Delight Desk imports your ticket history and turns past resolutions into draft Actionbooks, so the AI starts with what your team already knows.

Your team decides when Delight for Support hands a conversation to a person. In Actionbooks, you set the handoff points, such as when a customer asks for a person, when a request falls outside your policies, or when an action needs human approval. Anything ambiguous, high-stakes, or emotionally sensitive also goes to your team. Assignment rules in your helpdesk route the ticket to the right group, such as billing or technical support, with the full conversation, customer history, and an AI summary attached. As Jeremy Burton, CTO of hipages, put it in 2026: "Our agents never ask for context anymore—because they already have it."

Delight for Support is priced on conversation volume, counting the support conversations it handles across chat, email, SMS, WhatsApp, and voice. Unit costs decrease as volume grows, so the price scales with how many customers you serve. To estimate what resolving more tickets with AI could return for your team, try the ROI calculator. When you're ready for a quote based on your ticket volume and channels, book a personalized demo.