Delight for Shopping

Delight for Shopping is powered by one AI agent, Delight Customer Agent, the same agent that also handles support, booking, and retention for your customers. For shopping, it guides shoppers to products that fit what they need and answers the questions that stall a purchase. It's built for agentic commerce, where an AI agent moves the shopper from question to purchase instead of sending them back to browse. Because it's one agent with one customer history, a shopper who later needs support picks up where they left off.

Recommendations draw on your product data and on what each shopper has shared. Delight for Shopping connects to your catalog through product search tools like Constructor.io or through your own APIs and product feeds, so answers reflect what you actually stock. Delight's personalization feature, For You Conversations (FYC), then shapes each recommendation around the shopper's preferences, history, and current intent. Your team sets the business rules in Actionbooks, the step-by-step flows you write and approve.

Yes, returning shoppers pick up where they left off with Delight for Shopping. Agent Memory Platform (AMP), the memory layer behind it, keeps each shopper's preferences, sizes, past purchases, and who they shop for. That memory carries across chat, SMS, email, voice, and WhatsApp. Memory is strongest for shoppers who are signed in or otherwise identified.

Yes, Delight for Shopping works with Shopify and the tools you already run. Delight.ai connects natively to Shopify to look up orders, check fulfillment status, and update shipping addresses, and to commerce tools like Recharge, ShipStation, ShipBob, and Constructor.io. You don't need to replace your helpdesk to use it, since Delight.ai works alongside Zendesk, Salesforce, Freshworks, and Sprinklr. Teams that want one system can use Delight Desk, which has a $0 seat fee because you pay per AI resolution, not per agent.

Your team decides when a handoff happens via Actionbooks, which are the step-by-step flows you write and approve. You set the points where a conversation goes to a person, such as when a shopper asks for one, when a request falls outside what the flow covers, or when an action needs human approval via Trust OS, Delight.ai's governance layer. Anything ambiguous, high-stakes, or emotionally sensitive also goes to a person, including complex returns and disputes. Assignment rules in Delight Desk or your existing helpdesk then route it to the right team, such as stylists or member care, with the full conversation attached.

Delight for Shopping is priced on conversation volume, counting the conversations it handles before and after a purchase. Unit costs decrease as volume grows, so the price scales with how many shoppers you serve. To estimate what Delight for Shopping could return for your store, try the ROI calculator. When you're ready for a quote based on your traffic and channels, book a personalized demo.