Build and improve your AI agent. 
As easily as having a conversation.

Midas is an AI agent in Delight.ai that builds and improves your Delight Customer Agent through conversation. Tell Midas what you want your agent to do. It writes the change into an Actionbook, shows it as a flowchart, tests it with simulated customers, and sends it to your team to approve.

Anyone who knows how your business should run, such as CX leads, operations managers, and the people who run your promotions or loyalty program. Your team describes the change in a conversation, and Midas does the building, across Delight for Shopping, Booking, Support, and Retention.

Both. Midas can build a new agent from the policies, procedures, and tools you already have, and it can improve the agent you already run by updating its Actionbooks. When your files leave a situation open, Midas asks before it builds.

Midas runs each change against simulated customers, including less common situations, and checks every answer against the rules in your Actionbooks. A failed test stops the change until it's fixed. You can also open the tester and chat with your agent as a customer to see exactly how it answers. Nothing goes live until your team approves it.

Yes. You decide who can edit and who can approve. Every change starts in Development, away from your live agent, and every version is kept so you can compare it with the one before. Trust OS governs what the agent can do in every conversation. Your live agent stays as it is until someone who can approve says yes. See how Delight.ai handles security and compliance.

No. Midas proposes changes, including what to improve next based on your customers' conversations, and nothing changes until your team approves it. Trust OS guardrails apply in every conversation your agent has.

An Actionbook is the step-by-step process your Delight agent follows for one kind of conversation, such as a return, a booking, or a promotion. It holds the rules, the tools the agent can use, and the points where it hands off to a person in Delight Desk or your current helpdesk. Midas writes and updates Actionbooks for you.

Midas is part of Delight.ai and is rolling out to customers in stages. Book a demo to see it on one of your own processes, watch Midas at work, or ask your account team about access.