Ian Heinig
AI in retail: 13 trends and examples to guide you in 2026
AI in retail adoption is hitting 85%. Learn about the latest trends shaping 2026 to guide investment, and why this is a transformative moment for retailers.
Agentic commerce: How to prepare for the future of retail
Agentic commerce is a new form of digital shopping where AI agents act on behalf of consumers to discover, compare, and purchase products.
13 AI use cases in retail that will define 2026 (+ examples)
Learn the top AI use cases in retail that are improving operational efficiency, customer experience, and profit margins, including agentic AI in retail.
14 steps to improve your CSAT score
Improve customer satisfaction with a CSAT improvement action plan. Here are 14 steps to improve your CSAT.
15 AI risks to your business and how to address them
For all its transformative potential and enormous benefits, AI isn’t without its risks.
Introducing role-based access control (RBAC) for AI agents
Learn how to scale access to AI agents for streamlined AI change management and collaboration at scale.
Introducing the localized AI agent by delight.ai
Discover how delight.ai's localized AI agents deliver regionally relevant customer service at scale by adapting to users’ language and location.
Answering Reddit’s top questions about AI agents
AI agents are autonomous—but are they worth the hype? We chime in on Reddit’s top queries as an enterprise-grade AI agent platform.
Introducing sentiment analysis for AI agents
Delight.ai's AI agents come with real-time sentiment detection and analysis by default, for real-time visibility on how customers feel at scale.
How to build effective real-time AI voice agents: Principles and best practices
Learn how to build and deploy voice AI agents for customer service using delight.ai—improving resolution time and customer satisfaction at scale.
AI voice agents: Everything you need to know (features, use cases, and platforms)
Learn why AI voice agents will help you modernize your customer service, enhance CSAT, and boost operational efficiency.
AI agents vs. chatbots: Differences & similarities explained
Find out how to choose an AI agent versus an AI chatbot, and the best examples and use cases for each.
The complete guide to AI agent evaluation
AI agent evaluation is a crucial step in turning AI agent pilots into successful, scalable solutions. This guide has everything you need to get started.
Understanding the AI customer experience in 2026
AI is transforming customer experience, turning unified data into personalized, high-quality interactions that improve efficiency and customer satisfaction at scale.
AI agents for ecommerce: 10 top use cases + agentic commerce
Learn about the rise of agentic commerce and the 8 best use cases and benefits of AI ecommerce agents.
How agentic AI improves omnichannel customer service
Agentic AI enables businesses to scale seamless omnichannel customer service to set a new standard of quality in customer care.
13 Ways to improve support with an AI customer service agent
Discover 13 use cases of AI customer service agents and why they’re fast-becoming a must-have tool for customer service leaders.
AI agent pricing guide: Evolving from cost center to growth driver
Explore how AI agent pricing is evolving—from legacy SaaS to consumption and outcome-based AI pricing models.
A practical guide to AI in hospitality
AI is transforming hospitality by boosting efficiency, personalization, and profitability—yet challenges remain in maintaining the industry's human element.
The 10 best AI chatbots for ecommerce in 2026 (+examples)
AI chatbots are reshaping the ecommerce experience. Here’s what you need to know to pick and launch an AI chatbot for ecommerce.
AI in ecommerce: Everything you need to know (Use cases + best practices)
Discover 15 AI use cases in ecommerce that allow retailers to enhance personalization, streamline operations, and maximize profits.
Beyond chatbots: Retail AI agents are the future of shopping
Learn why retailers are moving beyond generative AI chatbots and deploying ecommerce AI agents that integrate with their support software.
How to build an AI agent: 8-step tutorial
From scratch, build an AI agent with delight.ai's simple, step-by-step guide and AI agent platform.
AI in finance: 24 examples of how AI is used in finance and banking
Discover 24 AI use cases in finance with real-life examples from industry leaders to guide your adoption efforts.
6 disruptive AI in travel use cases and advantages in 2026 (+AI strategy)
From proactive customer service to personalized itineraries, this article explores the key use cases and advantages of AI in travel.
How agentic AI is reshaping retail
Discover how agentic AI is transforming the way people shop and retailers operate, helping to cut costs, increase efficiency, and drive profitability.
The 13 best agentic AI companies to watch in 2026
Discover the 13 most powerful agentic AI companies and AI solution providers in 2026, including their top features and best AI use cases.
