Cheryl Chai
Best customer experience solutions: 7 platforms compared
Compare the best customer experience solutions for software companies, from Zendesk and Salesforce to AI-native platforms, with pricing and G2 ratings.
What is a HIPAA compliant AI agent?
A HIPAA compliant AI agent needs a signed BAA, encryption, access controls, and audit logging. Here's how to evaluate a vendor's claim before you sign.
What is an AI shopping assistant? How top options compare
Learn what an AI shopping assistant is and how leading platforms differ in channel coverage, workflow depth, and more to help you choose the right fit.
Where to find top AI agents for industrial firms
Compare seven AI-agent vendors for ERP automation, logistics, and field-service coordination, including G2 ratings, pricing, and verified results.
Should AI Handle Customer Complaints?
Should AI handle customer complaints? Learn which types of complaints AI resolves well, when to hand off to a human, and how graduated autonomy helps.
Why don't people trust AI customer service?
Why don't people trust AI customer service? Delight's 2026 AI Index finds it's not accuracy, it's control: oversight and overrides close the gap.
Generational differences in AI trust
Generational differences in AI trust reveal a surprise: delight.ai's 2026 AI Index found Millennials, not Gen Z, lead every AI trust metric measured today.
How to automate invoice matching for claims
How to automate invoice matching for claims by keeping contractor invoices and claims reconciliation in one record and cutting manual work, not oversight.
Introducing Trust OS 2.0
Eight new capabilities for running AI agents in production with full visibility, precise control, and continuous improvement.
Introducing Agent Steward: The first AI agent that owns customer issues end to end
Agent Steward resolves complex customer issues end to end. No handoffs, no transfers. See how autonomous AI cuts resolution time from 5 days to 40 seconds.
Your whole Zendesk, in one click: Introducing Zendesk to Delight Desk migration
Move your entire Zendesk setup—tickets, macros, knowledge base—to Delight Desk for free, and turn resolved tickets into ready-to-use AI Actionbooks.
What are check calls in trucking — and why AI is replacing them
Check calls are the backbone of freight visibility. Discover what they are, why voice still dominates, and how AI voice agents are becoming proactive.
AI receptionist for home services: Why the trades need more than a phone bot
Discover how an AI receptionist can enhance efficiency and customer satisfaction in home service businesses.
8 best Fin AI alternatives for CX teams in 2026
Comparing 8 Fin AI alternatives on pricing, resolution honesty, and real capabilities. Find the right AI customer service platform for your CX team in 2026.
8 best AI customer service platforms for enterprise support (2026)
Compare 8 best AI customer service platforms for enterprise—evaluation criteria, pricing, memory types, and which fits your stack in 2026.
Introducing Openbook: Navigate your actionbook like a map
Openbook renders your actionbook as a visual flow so you can navigate complex logic without scrolling through markup. 10,000 feet to 10 feet in one click.
Introducing Actionbook Editor: Edit your AI's rules like a Notion doc
Actionbook Editor gives ops teams direct authorship over AI behavior—no code, no engineering tickets. Edit refund thresholds, escalation logic, and tone in real time.
Introducing Zero-Touch Improvement: Your AI gets better while you sleep
Zero-Touch Improvement is a graduated AI optimization system that evolves from human-guided learning to fully autonomous improvement. Part of Trust OS 2.0 by delight.ai.
Unlocking the future of business: How Agent as a Service is revolutionizing AI solutions
Discover how Agent as a Service (AaaS) is transforming businesses by leveraging AI technology for enhanced customer experiences and operational efficiency.
What if CX didn't exist?
CX departments exist because companies are organized around functions, not customers. AI agents with persistent memory don't sand down the seams — they sit in front of them.
Introducing AMP: The Agent Memory Platform
Agent Memory Platform (AMP) is delight.ai’s new intelligence layer that gives your AI agents a living memory and a business brain. It connects what your agent remembers about every customer with what your business wants to achieve.
Chatbot vs conversational AI: What is the difference?
Delve deeper into the basics and explore the intricacies of chatbots vs conversational AI.
From messaging to intelligence: Delight.ai introduces proactive AI customer service
Delight.ai delivers proactive customer service with omnichannel AI agents that boost CSAT, operational efficiency, and business growth.
Omnipresent AI for customer service: What it is, why it matters, and how to get started
This blog explains what omnipresent AI is for customer service and how it will transform the customer experience.
Software ate the world. Agents are eating software.
Agent as a Service isn't SaaS with a new pricing model. It's a fundamentally different architecture. Here's what that actually means.
The Gap incident: What trust infrastructure would have changed
Gap’s AI chatbot failure shows how fragile guardrails and weak oversight exposed deeper flaws in AI—and why trust must be built as infrastructure.
Context graphs and conversational intelligence
The most valuable context graphs aren't built from internal decision traces. They're built from conversational intelligence.
